Summary
Overview
Work History
Education
Skills
Timeline
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RHONDA TAPSCOTT

WINSTON SALEM,NC

Summary

At NOVANT HEALTH, excelled as a Patient Access Specialist by enhancing front desk operations and patient experience through meticulous insurance verification and eligibility determination. Achieved a significant reduction in billing errors, demonstrating strong analytical skills and a commitment to outstanding customer service. Expert in payment processing and adept at communicating financial obligations, balancing empathy with efficiency.

Overview

19
19
years of professional experience

Work History

Patient Access Specialist

NOVANT HEALTH
11.2005 - Current
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Reduced billing errors by verifying demographic information and updating records as needed.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Education

High School Diploma -

West Forsyth High School
Clemmons, NC
1976

Skills

  • Patient Scheduling
  • Front Desk Operations
  • Insurance Verification
  • Eligibility Determination
  • Patient Registration
  • Appointment Scheduling
  • Patient check-in
  • Payment Processing
  • Registration and Scheduling
  • Payment Collection

Timeline

Patient Access Specialist

NOVANT HEALTH
11.2005 - Current

High School Diploma -

West Forsyth High School

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RHONDA TAPSCOTT