Rhonda Wagner
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Americold
08.1997 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
Transportation Coordinator
Americold
05.2006 - 11.2010
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Met safety and regulatory standards for full operational compliance.
- Coordinated schedules and communicated changes to customers.
Education
Agricultural Business
University of Wisconsin - Platteville
Platteville, WIBusiness
Milwaukee Area Technical College
Watertown WISkills
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Account updating
- Paperwork Processing
- Active Listening
- Filing
- Customer Service
- Shipping procedures understanding / Customer Exports
- Order Processing
- Microsoft Outlook
- International sales support
- Kaizen Facilitator
Timeline
Transportation Coordinator
Americold
05.2006 - 11.2010
Customer Service Representative
Americold
08.1997 - Current
Agricultural Business
University of Wisconsin - Platteville
Business
Milwaukee Area Technical College
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