Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Warren

North Liberty,IA

Summary

Experienced Administrative Assistant offering over 20 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature.

Overview

9
9
years of professional experience

Work History

Radiology Scheduler/Medical Coder

Mercy Hospital
07.2019 - Current
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.

Office Administrative Assistant

Psychiatric Associates
11.2018 - 06.2019
  • I scheduled, canceled, and rescheduled appointments for Therapists and Psychiatrists for two separate clinics by a multi-line phone system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations.

Release of Information Specialist

Scan Stat
07.2018 - 11.2018
  • Received and sent all requests for Health Information according to HIPAA Compliance.
  • Reviewed charts and flag incomplete or inaccurate information.
  • Completed audits from insurance companies within the 30 days required.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Release of Information Specialist/Birth Certificate Clerk

Mercy Hospital
01.2015 - 07.2018
  • Received and sent all requests for Health Information according to HIPAA Compliance.
  • Assisted in the maintenance of medical charts and/or electronic medical records (filing. OP reports, test results, forms).
  • Responded to correspondence from insurance companies, lawyers and third party companies.
  • Managed a multi-line phone system and pleasantly greeted all patients.
  • Collected and distributed Birth Certificate Worksheets to all new parents and entered information to Iowa State Website.

Education

Bachelor of Arts - Elementary Education

University of Iowa
Iowa City, IA
2004

Associate of Arts - Liberal Arts And General Studies

Kirkwood Community College
Cedar Rapids, IA
2000

Associate of Science - Sign Language Interpretation

Kirkwood Community College
Cedar Rapids, IA
1998

Skills

  • Excellent Communication Skills
  • Customer Service-Oriented
  • Flexible
  • HIPAA Compliant
  • Pleasant Demeanor
  • Professional phone etiquette
  • Quality control
  • Appointment setting

Timeline

Radiology Scheduler/Medical Coder

Mercy Hospital
07.2019 - Current

Office Administrative Assistant

Psychiatric Associates
11.2018 - 06.2019

Release of Information Specialist

Scan Stat
07.2018 - 11.2018

Release of Information Specialist/Birth Certificate Clerk

Mercy Hospital
01.2015 - 07.2018

Bachelor of Arts - Elementary Education

University of Iowa

Associate of Arts - Liberal Arts And General Studies

Kirkwood Community College

Associate of Science - Sign Language Interpretation

Kirkwood Community College

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Rhonda Warren