Rhonda West
TX
Summary
Smooth and professional Executive Administrative Assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.
Overview
7
7
years of professional experience
Work History
Communications Manager
Cardiology Center of Amarillo L.L.P
04.2021 - Current
- Manage 9 staff members
- Conduct all training for new and existing communication employees
- Maintain a training schedule for updating company policies and HIPPA compliance updates
- Prepare and conduct yearly reviews and work with employees to set new goals for upcoming year
- Assist in updating and maintaining confidential medical records
- Track and trend call wait times
- Audit phone room staff (answered call volume, quality of messages sent, quality of customer service, etc.)
- Publish weekly, monthly, and quarterly trending reports
- Assist in marketing for new physicians, procedures, and programs for the clinic
- Teamed up with IT to take charge of clinic side of new software install and upgrade launches as well as assist IT with issues regarding all telecom services.
Executive Administrative Assistant
Cardiology Center of Amarillo L.L.P
01.2020 - Current
- Manage the clinic wide on call calendar for fifteen providers
- Publish weekly reports that track and/or trend kept, expected and no-show appointments
- Manage and resolve all formal patient complaints and concerns including dismissal from the practice, request to transfer physicians, etc
- Facilitate luncheons, meetings, and communications on behalf of the providers
- Draft and publish training materials for different departments within the practice
- Manage holiday and vacations for 15 providers
- Design and implement new and/or changing schedule templates.
- Project Manager for the implementation and company wide training for the patient portal and a new telecom system.
Scheduling Supervisor
Cardiology Center of Amarillo L.L.P
07.2017 - 04.2021
- Manage daily clinic schedules for 4 providers
- Answer 60 – 180 calls per day from patients and hospital staff including outside physicians
- Maintain inbox with 40-50 weekly tasks to schedule patients.
Education
High School Diploma -
Lancaster High School
Lancaster, CA05.2006
Skills
- Expense Reporting
- Meeting planning
- File Management
- Event Coordination
- Master calender management
- Process Improvement
- Documentation And Reporting
- Spreadsheet tracking
- Meeting Support
- Spreadsheet Creation
- Document Preparation
- Business Correspondence
- Office Administration
- Strong Problem Solver
- Project Oversight
- Information confidentiality
References
- Stacey Parker, Pantex, 806-683-6527
- Michelle Wright, Ultromix, 806-236-2066
- Brad Baker, RN, 806-681-4572
- Rhonda West, 806-670-1191
Timeline
Communications Manager
Cardiology Center of Amarillo L.L.P
04.2021 - Current
Executive Administrative Assistant
Cardiology Center of Amarillo L.L.P
01.2020 - Current
Scheduling Supervisor
Cardiology Center of Amarillo L.L.P
07.2017 - 04.2021
High School Diploma -
Lancaster High School
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