Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Williams

Houston,TX

Summary

Dynamic professional with a proven track record in small business operations and customer relations. As Owner of Rynisworld, I enhanced service delivery through strategic planning and project management. At Cardinal Health, I implemented process improvements that significantly increased accuracy and efficiency, while fostering a collaborative team environment.

Overview

24
24
years of professional experience

Work History

Owner

Rynisworld
01.2001 - Current
  • Specializes in all aspects of event planning
  • Design, implementation and creation of apparel, and gift baskets
  • Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
  • Oversaw financial management, ensuring accurate budgeting, forecasting, and financial reporting practices.

Dispatch and Delivery Sr Associate

Cardinal Health
10.2023 - 06.2025
  • Assigns delivery routes to drivers and make adjustments as needed
  • Performed quality control testing
  • Performed equipment checks for daily use
  • Packaged radiopharmaceutical medication for shipment, performed testing, and loaded/ unloaded containers
  • Processed incoming packages for pharmacy use
  • Prepared and made deliveries to customers accounts on assigned routes
  • Member of Kaizen team
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Trained and supported new team members, maintaining culture of collaboration.

Delivery Driver

Cardinal Health
04.2015 - 02.2017
  • Navigated efficient delivery routes to ensure timely arrival of packages.
  • Maintained accurate logs of deliveries and vehicle inspections.
  • Trained new drivers on safety protocols and operational procedures.
  • Implemented best practices for vehicle maintenance and inspection routines.

Customer Service Representative

Verizon Wireless
08.2002 - 02.2009
  • Profound skill in using spreadsheets and word processing software packages. Organizing data and materials, and preparing reports and documents and entering data accurately and efficiently.
  • Ability to use a 10-key calculator by touch; interact tactfully and effectively with members of the public, co-workers and managers.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Trained new staff on customer service protocols and best practices.
  • Managed escalated issues, ensuring timely resolution and maintaining customer trust.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Led initiatives that increased team productivity and improved service quality standards.

Asset Management Specialist

Waste Managment
01.2001 - 02.2002
  • Verified and ran reports in People Soft AM system.
  • Detailed analysis and resolution of IT Asset Management data and ERL data in support of data verification and population within our IT Asset Management system.
  • Manage Corp IT hardware leases, including end of (EOL) notifications to Corp IT customers and determination of EOL strategies with customers.
  • Support development of processes and policy for Corp IT Asset Management activities.

Education

Jesse H Jones High School
Houston, TX
05.1986

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Strategic planning
  • Staff management
  • Team oversight

Timeline

Dispatch and Delivery Sr Associate

Cardinal Health
10.2023 - 06.2025

Delivery Driver

Cardinal Health
04.2015 - 02.2017

Customer Service Representative

Verizon Wireless
08.2002 - 02.2009

Owner

Rynisworld
01.2001 - Current

Asset Management Specialist

Waste Managment
01.2001 - 02.2002

Jesse H Jones High School

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Rhonda Williams