Summary
Overview
Work History
Skills
References
Timeline
Generic

Rhonda Woody

P O Box 1472 Whitefish,MT

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing efficiency and effectiveness in a busy work environment. Motivated to maintain organization while fulfilling multiple tasks. Seeking a position that will provide opportunity to utilize my extensive work experience within customer service, attentiveness to detail and efficiency, leadership skills along with the ability to grow within the company.

Overview

5
5
years of professional experience

Work History

Customer Service Key Holder-Retail Sales

OutWest Trading Company
224 Central Ave. Whitefish, MT
08.2023 - 08.2025
  • Assisted customers with product inquiries, purchases, orders, always providing exceptional, efficient, friendly customer service.
  • Efficient in fast pace environment, handling multi tasks effectively.
  • Executed daily cash and credit card handling procedures and maintained accurate transaction records.
  • Monitored inventory levels and product restocking.
  • Ensured that all merchandise was properly displayed. Merchandised retail windows, displays, and apparel.
  • Accurate knowledge of inventory available to customers.
  • Managed opening, closing duties including counting money in registers at start, end of shift. Prepared daily bank deposits, daily reconciliation records and change orders.
  • Performed regular housekeeping duties throughout store area including cleaning of floors, shelves, counters, displays, stockroom and restrooms.
  • Maintained an organized workspace which included stocking supplies necessary for job.
  • Monitored stock levels for assigned areas to ensure adequate inventory availability for customers' needs.
  • Processed transactions using the point of sale system efficiently. Experience with Square, Thrive, and ShipStation.
  • Evaluated and authenticated returns and exchanges.
  • Responded to customer inquiries and delivered appropriate information.
  • Received deliveries. Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Researched out-of-stock items to find additional inventory in other store locations or request a restock.
  • Trained new staff on customer service protocols and operational procedures.

Customer Service- Retail Sales

Sprouts Children’s Boutique
216 Central Ave. Whitefish, MT
09.2021 - 08.2023
  • Daily cash, credit card, and return transactions.
  • Accurately balance cash drawers.
  • Receive and check in deliveries. Update inventory as restock was received. Price inventory.
  • Merchandise inventory on sales floor.
  • Opening and closing procedures efficiently accurately.
  • Phone orders.
  • Prepared shipments to customers using Thrive or Ship Station.
  • Provide enthusiastic, positive, friendly customer service.

Assistant Site Manager

Whitefish Community Center
121 E Second St., Whitefish, MT
06.2020 - 09.2021
  • Supervised volunteers during daily lunch service at center.
  • Ensured proper training, following health and safety protocol.
  • Organized volunteer monthly schedule having up to 30 volunteers Between kitchen and meal delivery service.
  • Order accurately meals needed each day.
  • Organized volunteer schedule for Meals on Wheels daily service to locals in need.
  • Tally and turn in volunteers hours to director monthly.
  • Handled multiple daily phones calls with accurate information.
  • Maintained yearly memberships.
  • Booked and scheduled rental of facility for special occasions, groups, meetings, youth programs.
  • Coordinate with Meals on Wheels director daily meals needed, monthly menu, maintaining communication, contact information,and status on recipients in the program.
  • Provide reports to Board Members for monthly meeting regarding facilities rental revenue, in house lunch numbers served, active meals on wheels recipient numbers, senior classes offered participation levels.
  • Research and plan senior activities and outings.
  • Monthly newsletter to members.
  • Schedule and communicate with instructors that host classes to seniors weekly. Tai Chi, Exercise-stretching, yoga, book club, game day, etc.
  • Oversee operations of the Community Center as a whole.
  • Decorate facility for holidays and events.
  • Provided a friendly, warm, caring atmosphere for regular, visiting and new members on a daily basis.

Skills

  • Exceptional customer service relations
  • Accuracy and efficiency with multitasking
  • Retail merchandising, receiving, restocking, and updating inventory quantities
  • Proficient in cash and credit card transaction processing
  • Member service accounts - new and existing
  • Attention to detail
  • Organized and effective time management
  • Positive and professional
  • Effective communication
  • Problem solving

References

References available upon request.

Timeline

Customer Service Key Holder-Retail Sales

OutWest Trading Company
08.2023 - 08.2025

Customer Service- Retail Sales

Sprouts Children’s Boutique
09.2021 - 08.2023

Assistant Site Manager

Whitefish Community Center
06.2020 - 09.2021

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Rhonda Woody