Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Rhonda C Flowers

PITTSBORO,North Carolina

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the Utility industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Orange And Rockland Utilities
Spring Valley, NY
10.2000 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

North Carolina Central University
Durham NC
08.1981

Accountant

Florida Agricultural And Mechanical University
Tallahassee, FL
08.1980

High School Diploma -

Ramapo High School
400 Viola Rd Spring Valley NY 10977
06.1980

Skills

  • Active Listening
  • Microsoft Word
  • Problem-Solving Ability
  • Call Center Operations
  • Professional Telephone Demeanor
  • POS Systems Expertise
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Orange And Rockland Utilities
10.2000 - 09.2022

North Carolina Central University

Accountant

Florida Agricultural And Mechanical University

High School Diploma -

Ramapo High School
Rhonda C Flowers