RHONDALLA NICHOLSON MADDOX
Ft. Pierce,FL
Summary
Administrative Professional with diverse skillset, seeking to use knowledge, experience, and skills to become an integral part of a thriving organization. Seeking opportunities that will not only challenge but further develop and expand skillset. while contributing to the success of the company.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Financial Aid Advisor
Education Affiliates
11.2022 - Current
- Provides processes and services needed to assist each student in making application for all forms of student financial assistance (Federal, State, Agency, Lenders, Veterans, Employer, etc.).
- Provides entrance and exit counseling for student borrowers.
- Performs data entry and file maintenance in the Campus Vue, FAME, and State Guarantee Agency and NSLDS borrower data management systems.
- Performs need analysis and financial aid packaging.
- Performs verification and correction of financial aid application data.
- Maintains student files, assembles new student information and application packages and other documentation requirements.
- Performs default management activity, including data entry in the Campus Vue system for all out-of-school borrowers and maintaining accurate borrower information in Campus Vue, and with any vendors or agencies authorized for default management services.
- Studies and masters all required training materials.
- Ensures compliance with all state, accrediting and federal financial aid related regulations. Promptly and accurately reports any suspected instances of non-compliance to immediate supervisor (s) and/or higher levels within the organization, as is needed to address and resolve any areas of non-compliance.
- Reviews all student files to ensure accurate funding and full compliance with all applicable statutes, rules and regulations.
- Coordinates with other campus personnel to ensure proper disbursements of federal, state and agency funds to students.
- Monitors and properly maintains all student account payments and status in accordance with all governmental regulations and the requirements, standards and practices of the School.
- Maintains appropriate relationships with all agencies and governmental entities, including the ED and loan agencies that provide or could provide student assistance to the School's student population.
- Monitors & maintains accurate and timely electronic data entry & reconciliation as required by any funding agency.
- Performs and/or manages return to Title IV calculations, credit balances determination, grant recalculations and ineligible disbursements procedures. Ensures the accurate calculation and timely processing of all refunds.
- Maintains accurate loan repayment and borrower status records, and fully implements the School's default management program.
- Performs other duties as assigned by the Director of Financial Aid.
Executive Assistant
Education Affiliates
02.2016 - 11.2022
- Deliver executive level administrative support to C-Suite and department heads.
- Coordinate domestic travel to include preparing itineraries, booking flights, hotel accommodations, reserving rental cars, managing logistics, and travel changes.
- Facilitate interview process of prospective campus presidents, coordinating the transition time between interviews with the executives.
- Manage purchasing lunch for operational meetings, catering for events, and purchasing office supplies.
- Arrange and reserve conference rooms for meetings. Assist with special projects and event planning.
- Provide administrative assistance to the corporate registrar by linking students and registrars from our various campuses. Assist students with transcript request via phone/email.
- Perform general clerical duties including but not limited to copying, faxing, routing mail, filing, and creating reports, correspondence, and presentations. Utilize MS Office, G-Suite, and Slack.com.
- Greet visitors with proficient customer service. Screen phone calls and transfer calls to appropriate staff persons.
- Prepare invoices, check requests, travel, expense reports and signature request from CEO/CFO. Compile and record receipts and invoices for expense reports.
- Respond to requests for information via email or telephone by researching the issues, gathering data, and providing appropriate information.
- Respond to student issues/complaints and forward those issues to campus presidents and regionals.
- Facilitate the administration of company cell phones, Fed-Ex accounts, and UPS packaging.
- Prepare detailed email messages and responding to internal and external inquiries.
Call Center/Customer Service Representative
Education Affiliates
09.2011 - 01.2016
- Responsible for making 200-300 outbound calls daily to prospective students attempting to transfer calls to appropriate campuses and set as many appointments as possible for those prospective students to attend college.
- Provide excellent customer service over the phone, explaining the benefits of attending College.
- Effectively utilize persuasive communication skills to win buy-in early on, overcoming objections, and get prospective students to set in-person, on-campus appointments.
- Meticulously document prospective student information.
- Ability to multi-task and to succeed within strict deadlines.
- Interviewed prospective call center employees as well as training using the Vanilla Soft System.
Medication Technician & Assistant
Bright & Morning Star Assisted Living
10.2008 - 05.2011
- Managed the distribution of medication within strict guidelines. Accurately documented delivery of medication.
- Provided personal care assistance to residents including assistance with hygiene, preparing meals, assisting with feedings, and any other needs the resident might have.
- Transported patients to doctors’ appointments.
Center Director
Phyllis Wheatley Educational Center
08.2006 - 03.2008
- Ensured a safe and nurturing educational environment for young children.
- Supervised staff, managed facility, organized required licensing, and maintained all paperwork.
- Managed center calendar to include monthly field trips, required quarterly signatures, preparation of bi-weekly payroll, annual events, teacher’s time off, etc.
- Prepared and organized center newsletter.
- Setup and conducted tours for parents of prospective student; held monthly parent meetings.
- Facilitated parenting classes as well as child behavioral training for parents and staff.
- Prepared and implemented monthly lesson plans and age-appropriate activities.
- Purchased snacks, and educational materials, etc. with petty cash provided by company.
- Followed state and company mandates in accordance with childcare regulations.
- Interviewed, hired and trained new staff members.
- Substituted for instructors as needed.
Director – Before & After School Program
Play Centers Inc.
12.2004 - 08.2006
- Ensured a safe and nurturing educational environment for children.
- Supervised and trained staff members. Filled in for absent teachers as necessary.
- Supervised a small staff and maintained monthly paperwork.
- Prepared and organized center newsletter coordinated field trips, and managed various programs.
Director – Before & After School Program
Play Centers Inc.
11.1999 - 05.2004
- Ensured a safe and nurturing educational environment for children.
- Supervised and trained staff members. Filled in for absent teachers as necessary.
- Supervised a small staff and maintained monthly paperwork.
- Prepared and organized center newsletter coordinated field trips, and managed various programs.
Education
Bachelor’s Degree - Early Childhood Education & Human Development
Coppin State University
School Age Certification - 45 Hour
Dundalk Community College
Early Childhood Certification - 90 Hour
Dundalk Community College
Skills
- Google Teams
- Verbal & Written Communication
- Strong Attention to Detail
- Effective Time Management
- Customer Service Oriented
- DocuSign
- Record Keeping
MS Office
- Positive, Professional Demeanor
- Documentation
- Calendar Management
- Microsoft office
- Payment plans
- Verification processes
- Eligibility guidelines
- Clerical skills
Knowledge Skills Abilities
- MS Office
- Google Suite
- Verbal & Written Communication
- Strong Attention to Detail
- Highly Organized
- Effective Time Management
- Data Entry Certified
- Customer Service Oriented
- Management of Confidential & Sensitive Material
- File Organization
- DocuSign
- Record Keeping
- Positive, Professional Demeanor
- Presentation Skills
- Produce Professional Business Correspondence
- Documentation
- Build, Foster & Maintain Business Relationship
- Able to Effectively Manage Multiple Competing Projects Simultaneously
- Calendar Management
Timeline
Financial Aid Advisor
Education Affiliates
11.2022 - Current
Executive Assistant
Education Affiliates
02.2016 - 11.2022
Call Center/Customer Service Representative
Education Affiliates
09.2011 - 01.2016
Medication Technician & Assistant
Bright & Morning Star Assisted Living
10.2008 - 05.2011
Center Director
Phyllis Wheatley Educational Center
08.2006 - 03.2008
Director – Before & After School Program
Play Centers Inc.
12.2004 - 08.2006
Director – Before & After School Program
Play Centers Inc.
11.1999 - 05.2004
School Age Certification - 45 Hour
Dundalk Community College
Early Childhood Certification - 90 Hour
Dundalk Community College
Bachelor’s Degree - Early Childhood Education & Human Development
Coppin State University
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