Rhonda R. Marion
Clinical Advocate
St. Louis,Mo
Summary
To obtain an interesting and challenging position within the Healthcare/Insurance industry with opportunities for advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Navigator
United healthcare, DSNP
Saint Louis, MO
07.2021 - Current
- Showing compassion, concern and empathy for members
- Helping and assisting members with social needs such as food, housing, clothing etc.
- Assisting the member with connecting with their doctors and making sure the members are living their best life possible.
- Determined potential obstacles that could affect flights and diverted aircraft to different locations
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress
- Photographed specific areas of interest for intelligence purposes
- Mentored and supported new team members and provided in-depth training on navigational duties
- Assisted patients and families with financial and administrative issues by referring to appropriate resources
Health Medical Scribe Specialist
Washington University/Missouri Baptist Hospital
St Louis, MO
01.2015 - 06.2019
- Helping and assisting patient to schedule outpatient testing
- Such as MRI's, CT's and Ultrasounds etc., Ability to communicate effectively both orally and in writing.
- Verified signatures and checked medical charts for accuracy and completion.
- Used Epic to input information into computerized patient record system.
- Applied charges and updated patient records by using McKesson and Epic.
- Implemented new coding procedures that reduced mistakes by ICD-10CM and simplified processes.
- Reviewed Epic medical records to select appropriate coding sequences.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Processed paperwork such as discharges and transportation orders to coordinate patient movements.
- Accepted dictated notes and produced professional documents with outlined information.
- Selected appropriate ICD-10 and CPT codes for records.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
Neurodiagnostic Technician
St. Luke's Hospital, Neurodiagnostic Tech
St. Louis, MO
02.2015 - 03.2019
- Working as a neurodiagnostic tech using science and technology to help diagnose and to treat neurological disorders that are noninvasive directed by a neurology physician.
- Helped to complete procedures such as EEGs, PSGs and NCSs
- More than doubled key satisfaction and quality ratings in less than 6 months
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders
- Updated electronic medical records with current patient data and physician notes
- Attached electrodes to patients using adhesives
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment
- Managed team member work, oriented new employees and assigned tasks
- Selected functional and original equipment to achieve program and neurosurgical objectives by performing thorough research
Education
Bachelor of Science - Data Analytics
05.2025
Associate of Applied Science - Surgical Technology
05.2013
Associate of Arts -
05.2009
Skills
- Substantial experience of electro neurodiagnostic studies, monitoring and documentation
- In-depth knowledge of laboratory procedures, EEG waveforms and medical terminology Remarkable knowledge of ambulatory and monitoring long term EEG
- Being familiarly with facility safety and infection control procedures
- Ability to run and adjust neurodiagnostic equipment efficiently
- Ability to communicate with staff, patients, and their families in a positive manner
- Navigation Expertise
- Customer Satisfaction
- Detailed Documentation
- New hire training class assistance
Certification
- CPR Certified
- First Aid and Disaster
- Medicare & Medicaid Certified
References
References: Excellent and professional references available upon request.
Timeline
Clinical Navigator - United healthcare, DSNP
07.2021 - Current
Neurodiagnostic Technician - St. Luke's Hospital, Neurodiagnostic Tech
02.2015 - 03.2019
Health Medical Scribe Specialist - Washington University/Missouri Baptist Hospital
01.2015 - 06.2019
WGU - Bachelor of Science, Data Analytics
Anthem College - Maryland Heights - Associate of Applied Science, Surgical Technology
Forest Park Community College - Associate of Arts,
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