Rhonette Abraham
Florence,Sc
Summary
Customer Service Representative dedicated to enhancing customer satisfaction through effective problem-solving and tailored solutions. Demonstrates strong communication skills and a service-oriented approach to resolve inquiries promptly and efficiently. Committed to fostering loyalty and delivering exceptional support in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Spark Driver
Florence
07.2024 - Current
- Delivered packages and goods to customers in a timely and efficient manner.
- Coordinated efficient routes to ensure timely deliveries and meet schedule demands.
- Resolved delivery issues promptly, enhancing customer satisfaction through effective communication and problem-solving.
- Interacted with public professionally, maintaining positive relationships while lifting boxes weighing up to 50lbs throughout shifts.
WFH Customer Service Representative
Everise
Plantation
10.2025 - 03.2026
- Delivered customer support via phone and chat, ensuring timely resolution of inquiries.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Responded promptly to incoming calls, providing clear and accurate product and service information.
- Managed order processing using company-specific software systems efficiently.
- Ensured accuracy of data entry in company database, maintaining data integrity.
Caregiver
Welcome Care
Columbia
04.2024 - 09.2025
- Delivered exceptional customer service by promptly addressing inquiries to enhance customer satisfaction.
- Processed customer transactions with high accuracy to ensure smooth banking experiences.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cashed customer checks while verifying identification and checking account balances to maintain compliance with bank policy.
- Managed cash drawer and balanced daily cash reports.
- Performed cash handling duties including counting currency, coins and checks.
- Promoted bank products and services to enhance customer engagement.
Customer Service Representative
Southeast Express
Florence
09.2016 - 07.2024
- Delivered customer care by responding to requests, assisting with product selection, and managing ordering functions.
- Maintained customer satisfaction by implementing strategies that addressed needs and resolved concerns.
- Conducted quality assurance checks on customer interactions, ensuring agents met guidelines and standards for service excellence.
Paraprofessional/Preschool Teacher's Aide
Child Development
Dillon
05.2019 - 09.2022
- Monitored student activities to ensure safety and promote positive behavior in a supportive learning environment.
- Supported individual student needs through personalized attention and guidance.
- Collaborated with teachers to prepare engaging instructional materials and classroom resources, enhancing student learning experiences.
- Streamlined organization of classroom supplies to maintain an orderly learning space, facilitating efficient instructional time.
Customer Service Representative
Kelly Services
Florence
05.2022 - 08.2022
- Delivered friendly, knowledgeable service for routine inquiries and resolved service complaints efficiently.
- Facilitated conflict resolution and supported frustrated clients with the associate team.
- Gathered data to understand client needs and deliver timely solutions.
- Listened to feedback, provided appropriate responses, and forwarded issues to the appropriate department.
- Multitasked and maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
Assistant Manager
Roses Express
Florence
02.2021 - 04.2022
- Executed effective merchandising strategies and targeted promotions, driving increased sales.
- Streamlined store operations, implementing new processes and procedures to optimize workflow.
- Addressed and resolved customer complaints promptly, enhancing overall satisfaction.
Human Resources Specialist
Florence
04.2015 - 11.2015
- Lowered turnover rates by conducting thorough exit interviews and addressing employee concerns.
- Improved employee satisfaction through implementation of streamlined HR policies and procedures.
- Coordinated benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Customer Service Advocate
Kelly Services
Florence
09.2012 - 03.2015
- Answered an average of 50 calls, emails, and faxes per day, addressing customer inquiries and solving problems.
- Assessed caller accounts to determine eligibility for unemployment benefits, facilitating timely support for claimants.
- Examined and processed claims and non-medical appeals, ensuring accurate resolution of customer inquiries.
- Conducted research and ensured claims are processed according to established quality and production standards.
Education
High School Diploma -
Penn Foster High
Scranton, PA02-2017
Skills
- Delivery Logistics
- Route Optimization
- Order processing
- Payment Processing
- Service Recommendations
- Data Collection
- Scheduling
- Account Updating
- Multi-line phone use
- Typing 75 WPM
- Time Management
- Customer Service Excellence
- Conflict resolution
- Communication skills
Accomplishments
- Telephone Service, Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion, Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations, Earned highest marks for customer satisfaction, company-wide.
References
- Angela Green, (843) 307-3687
- Leslise McDonald, (843) 615-3327
- Wanda Byrd, (843) 615-5139
Timeline
WFH Customer Service Representative
Everise
10.2025 - 03.2026
Delivery Driver
Spark Driver
07.2024 - Current
Caregiver
Welcome Care
04.2024 - 09.2025
Customer Service Representative
Kelly Services
05.2022 - 08.2022
Assistant Manager
Roses Express
02.2021 - 04.2022
Paraprofessional/Preschool Teacher's Aide
Child Development
05.2019 - 09.2022
Customer Service Representative
Southeast Express
09.2016 - 07.2024
Human Resources Specialist
04.2015 - 11.2015
Customer Service Advocate
Kelly Services
09.2012 - 03.2015
High School Diploma -
Penn Foster High