RHONIE LUCIANO
Market Manager
Clifton,NJ
Summary
High-performing Market Manager with 8+ years of experience leading multi-unit retail operations, driving revenue growth, and building high-impact teams across competitive markets. Proven track record managing 7 locations and 50+ employees while consistently exceeding sales targets and operational KPIs. Recognized nationally for top-tier performance in both revenue generation and leadership development. Expert in scaling operations, launching new locations, and turning around underperforming assets into top-performing units.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Market Manager (Sales & Operations)
Altice USA
, NJ
03.2018 - 04.2026
- Directed full operational and financial performance of a 7-store retail market with 50+ employees, including store managers
- Consistently exceeded sales targets across mobile, broadband, and service lines through strategic execution and team accountability
- Led, coached, and developed store managers, building a strong leadership pipeline and improving overall market performance
- Analyzed KPIs including conversion, traffic, revenue, and productivity to identify trends and drive actionable strategies
- Oversaw all operational functions including staffing, scheduling, merchandising, compliance, and inventory management
- Led hiring, onboarding, and performance management, including disciplinary actions and team restructuring when necessary
- Resolved complex customer escalations while reinforcing a high-standard customer experience culture
- Executed company-wide initiatives, promotions, and strategic rollouts across all locations
- Maintained operational excellence through audits, reporting, and strict adherence to compliance standards
- Directed the successful launch of 4 new retail stores, leading full lifecycle execution from market planning and local marketing to merchandising and construction coordination; ensured all openings were completed on time and aligned with brand standards
Wireless Manager
A.I.R Wireless
New York, New York
01.2013 - 01.2018
- Managed full store operations including sales, staffing, inventory, and customer experience
- Consistently exceeded sales targets through hands-on coaching and performance management
- Improved operational efficiency through effective scheduling and workforce planning
- Maintained compliance with company policies and operational standards
- Leveraged reporting tools to identify opportunities and improve store performance
Education
Completed 63 College Credits - Business Coursework
Ashford University
San Francisco, CAHigh School Diploma -
Murry Bergtraum High School For Business Careers
New York06.2011
Skills
- Multi-Unit Operations Leadership
- Revenue Growth & Sales Strategy
- New Store Openings & Market Expansion
Sales operations
- Analyzed key KPIs (conversion, traffic, revenue, productivity) to identify opportunities and drive performance improvements
- Led hiring, onboarding, and performance management/development, including coaching and disciplinary actions
Accomplishments
- Ranked among top-performing Market Managers nationally in sales and team development
- Led a 7-store market to consistent over-performance against monthly and annual targets
- Successfully launched 4 new retail locations from concept to completion, delivering on-time openings
- Turned around multiple underperforming stores into top-producing locations
- Improved conversion rates and KPI performance through data-driven sales execution
- Built and developed a high-performing leadership bench across all locations
Certification
CPSP - Certified Professional Sales Person
Timeline
CPSP - Certified Professional Sales Person
05-2019
Market Manager (Sales & Operations)
Altice USA
03.2018 - 04.2026
Wireless Manager
A.I.R Wireless
01.2013 - 01.2018
Completed 63 College Credits - Business Coursework
Ashford University
High School Diploma -
Murry Bergtraum High School For Business Careers