Sarai Rivera
Summary
Multi-unit operations and sales leader with 8+ years of experience driving revenue growth, operational excellence, and team performance across 21 healthcare retail locations. Proven success leading managers, improving profitability, optimizing KPIs, and developing high-performing teams in fast-paced multi-site environments. Strong expertise in P&L ownership, workforce development, sales strategy, and customer experience transformation.
Overview
12
12
years of professional experience
Work History
District Operations Manager
MyEyeDr.
Chicago
06.2022 - Current
- Led operational initiatives across 21 locations contributing to 106% quarterly goal attainment and improved regional profitability.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the region
- Conducted regular performance evaluations, ensuring alignment with company goals and objectives
- Executed successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations
- Mentored and developed management teams, fostering professional growth and leadership skills
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth
General Manager
MyEyeDr.
Chicago
06.2018 - 06.2022
- Managed full business operations including revenue growth and staffing performance
- Implemented operational best practices to improve profitability
- Led training initiatives to ensure process consistency and compliance
- Analyzed performance metrics daily to meet revenue and KPI goals
- Managed Profit and Loss statements and payroll to increase profitability
- Developed team leaders to management and improved overall productivity
- Directed daily operations to optimize team performance and enhance patient experience
- Implemented strategic initiatives to increase operational efficiency and service quality
Optometric Technician
America’s Best Contacts & Eyeglasses
Chicago
11.2014 - 06.2018
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive
- Assisted with dilating patients or using eye medications when directed by Optometrist
- Verified insurance eligibility and prior authorizations of medications and glasses
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
- Identified issues during preliminary exam and addressed concerns with Optometrist
Education
Associate of Arts -
Kendall College
ILSkills
- Multi-Unit Operations Leadership
- Sales Performance Management
- P&L Ownership
- Team Development & Coaching
- KPI & Data Analysis
- Operational Excellence
- Revenue Growth
Timeline
District Operations Manager
MyEyeDr.
06.2022 - Current
General Manager
MyEyeDr.
06.2018 - 06.2022
Optometric Technician
America’s Best Contacts & Eyeglasses
11.2014 - 06.2018
Associate of Arts -
Kendall College