EVELYN QUEZADA
Oak Park,IL
Summary
District Manager with 5+ years of progressive multi-unit leadership experience overseeing high-volume wireless retail locations. Proven record of transforming underperforming districts, improving sales KPIs, developing strong leaders, and driving operational excellence. Expert in sales strategy, people development, and execution of top-down selling initiatives. Consistently achieves top rankings across VGA, HTP, plan mix, CSAT, and overall district performance.
Overview
7
7
years of professional experience
Work History
District Manager
Prime Communications
05.2023 - Current
- Lead and develop multiple high-volume locations, coaching RSMs and RSCs to hit sales KPIs consistently.
- Drive execution on VGA, HTP, plan mix, CRU, plus 1s, AIP, CSAT and operational compliance.
- Conduct weekly performance reviews, coaching calls, observations, and district planning.
- Implement talent development pipelines, improving retention and RSM readiness.
- Ensure 100% completion of trainings, marketing calls, inventory counts, and audit standards.
- Maintain high operational standards including staffing, scheduling, merchandising, and store readiness.
Retail Store Manager
AT&T; Prime Communications
12.2020 - 04.2023
- Led store operations, staffing, coaching, and performance management for a high-volume location.
- Increased sales through top-down selling, accessory stacking, and plan mix strategies.
- Managed audits, inventory, and ensured policy and compliance standards.
- Recruited, trained, and developed employees to build a high-performance culture.
- Executed training, scheduling, promotions, and product launch readiness.
Payroll / Office Secretary
PMV Temp Agency
07.2018 - 05.2020
- Processed payroll, managed invoices, organized files, and maintained office operations.
- Supported HR functions including scheduling, supply ordering, and administrative reporting.
Education
High School Diploma - undefined
Marie Curie High School
Associate in Arts (A.A.) - Psychology
Richard J. Daley College
01.2020
Associate in Arts (A.A.) - Criminal Justice
Harold Washington College
01.2016
Skills
- Multi-Unit Operations Leadership
- KPI Tracking & Performance Mgmt
- Talent Retention & Recruitment
- Compliance & Audit Standards
- Scheduling & Workforce Mgmt
- Sales Strategy & Execution
- Team Development & Coaching
- Customer Experience (CSAT)
Languages
English & Spanish – Full Professional Proficiency
Accomplishments
- Reduced district turnover from 77% to 23% YTD, strengthening retention, improving district stability, and building a high-performance culture.
- Elevated the district into a Top 50 ranking out of 216 districts company-wide YTD, driven by strong execution on sales KPIs, operational excellence, and consistent leadership development.
- Successfully opened and supported multiple new store launches, ensuring staffing, training, and sales readiness.
- Increased KPI performance across VGA, HTP, plan mix, and controllable alerts through structured coaching and consistent accountability systems.
Timeline
District Manager
Prime Communications
05.2023 - Current
Retail Store Manager
AT&T; Prime Communications
12.2020 - 04.2023
Payroll / Office Secretary
PMV Temp Agency
07.2018 - 05.2020
High School Diploma - undefined
Marie Curie High School
Associate in Arts (A.A.) - Psychology
Richard J. Daley College
Associate in Arts (A.A.) - Criminal Justice
Harold Washington College