KYLE SHIH
San Gabriel,CA
Summary
A Multi-unit hospitality leader with 15+ years of experience driving high-volume, standards-driven restaurant operations across multiple locations. Currently a District Manager overseeing multi-unit operations across two high-volume Los Angeles locations with 100+ employees. Proven track record of optimizing P&L performance, developing high-performing leadership teams, and building scalable operational systems in underdeveloped environments to drive consistency, efficiency, and long-term growth. Recognized for transforming operations through structured training, process implementation, and leadership development.
Overview
10
10
years of professional experience
Work History
District Manager
Ramen Nagi
Los Angeles, CA
06.2024 - Current
- Oversee full P&L and operations for 2 high-volume locations
- Lead and develop 100+ employees, including store-level leadership teams and managers
- Drive performance across key metrics including labor cost, and guest satisfaction
- Increased net revenue 20% month-over-month through operational alignment and execution consistency
- Achieved 0% overtime through disciplined labor forecasting and workforce optimization
- Designed and implemented training systems focused on communication, accountability, and standards-based execution
- Improved guest flow and dining room efficiency, increasing peak-hour throughput without compromising quality
- Built leadership pipeline through structured coaching, performance management, and internal promotion systems
Restaurant Consultant
Waterfall Investment
San Jose, CA
05.2022 - 06.2024
- Led multi-unit operational assessments across service execution, labor modeling, and cost controls
- Developed and implemented SOP frameworks, training systems, and operational standards across concepts
- Partnered with ownership on financial strategy, budgeting, and growth planning. Reduced overall costs by 15%.
- Drove menu engineering initiatives to improve margins and optimize product mix
- Supported new restaurant openings from development through operational launch readiness
- Built leadership development systems that improved retention and team performance
- Developed operational strategies to enhance restaurant performance and customer satisfaction.
- Conducted market analysis to identify emerging trends and competitive positioning for clients.
Financial Advisor
Merrill Lynch
San Jose, CA
12.2019 - 05.2022
- Managed client portfolios and developed customized financial strategies
- Built and maintained a full sales pipeline using Salesforce CRM
- Strengthened financial analysis and forecasting skills applied to hospitality P&L leadership
General Manager
Ozumo
Santa Clara, CA
04.2018 - 05.2019
- Directed full operations of a high-volume upscale restaurant with complete P&L ownership
- Led hiring, training, scheduling, and performance management for FOH and BOH teams
- Improved service speed and operational throughput through process optimization
- Maintained strong cost controls across labor, inventory, and daily operations
Front of House Manager
Din Tai Fung
Santa Clara, CA
02.2016 - 03.2018
- Led recruitment, onboarding, and training for high-volume FOH operations
- Executed strict brand standards aligned with global operational expectations
- Managed labor deployment and floor strategy to maximize efficiency
- Resolved guest escalations while maintaining brand integrity and guest loyalty
- Supervised front-of-house operations, ensuring exceptional guest service and efficient workflow.
- Trained and mentored staff on customer service standards and operational procedures.
Education
Associate of Science - Business Management
De Anza College
CupertinoSkills
- Multi-Unit Operations Leadership
- P&L Ownership and Financial Strategy
- Labor Optimization and Cost Control
- Leadership Development and Coaching
- High-Volume Operations Execution
- Guest Experience and Service Excellence
- Training Systems and SOP Development
- Strategic planning
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
District Manager
Ramen Nagi
06.2024 - Current
Restaurant Consultant
Waterfall Investment
05.2022 - 06.2024
Financial Advisor
Merrill Lynch
12.2019 - 05.2022
General Manager
Ozumo
04.2018 - 05.2019
Front of House Manager
Din Tai Fung
02.2016 - 03.2018
Associate of Science - Business Management
De Anza College