Rhoshita Allen
Springfield,MO
Summary
Committed professional business graduate seeking position in Customer Services, Residential Management/DSP, as well as Administration field. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Store Manager
TitleMax
Springfield, Missouri
10.2021 - 11.2023
- Second-in-command
- Work to meet team's sales goals by selling loan products to consumers
- Leveraging business to business partnership opportunities
- Develop customer relationships and provide unrivaled customer service in order to build new business
- Maintain store profitability
- Coach and develop team members and assist with employee management and training in order to maximize team's potential
- Conducted daily store operations, including opening and closing procedures and cash handling.
Money Center Associate
Walmart
West Memphis, AR
05.2007 - 03.2011
- Performed daily balancing of cash drawer and money center operations.
- Assisted customers with check cashing, bill payment, and money orders.
- Provided excellent customer service to ensure satisfaction.
Inbound Customer Service Representative
CTA
Springfield, MO
06.2018 - 09.2020
- Appointment setting
- Customer Service
- Canceling set appointments
Residential Manager/DSP
Support Solutions Of Mid-South
West Memphis, AR
12.2013 - 06.2018
- Managing the day-to-day operations of the house clients supervision
- Provide personal care, meal preparations, & cleaning
- Errands and all daily living activities
- Scheduling on call
CNA
Broadway Healthcare
West Memphis, AR
03.2011 - 12.2013
- Provided assistance with activities of daily living, including bathing, dressing and grooming
- Assisted patients in ambulation and transfers using proper body mechanics
- Documented patient care services by charting in designated areas
Education
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL05.2022
Skills
- Shift Scheduling
- Payroll Management
- Operations Management
- Training and Mentoring
- Customer Service
- Cash Management
References
References available upon request.
Timeline
Store Manager
TitleMax
10.2021 - 11.2023
Inbound Customer Service Representative
CTA
06.2018 - 09.2020
Residential Manager/DSP
Support Solutions Of Mid-South
12.2013 - 06.2018
CNA
Broadway Healthcare
03.2011 - 12.2013
Money Center Associate
Walmart
05.2007 - 03.2011
Associate of Arts - Business Administration
American InterContinental University
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