Mireya Reyes
Houston
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
10
10
years of professional experience
Work History
Store Manager
Rainbow Shops
Houston
07.2017 - Current
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Implemented efficient systems for tracking stock movement.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
Sales Associate
Fallas Paredes
Houston
09.2015 - 09.2016
Education
High School Diploma -
Northside
Houston, TXSkills
- Employee training
- Sales strategy
- Customer service
- Cash handling
- Payroll administration
- Team building
- Performance evaluation
- Time management
- Stock replenishment
- Work scheduling
- Accurate cash handling
- Reliable
- Bank and safe deposits
- Employee scheduling
- Relationship building and management
- Staff management
- Team motivation
- Recruiting and hiring
- Performance reviews
- Shift scheduling
- Budget development
- Leadership development
- Supply ordering
- Shift checklists
- Employee terminations
- Team leadership and coaching
- Database management
- Leading staff meetings
- Store opening and closing procedures
- Store opening and closing
- Merchandise planning
- Hourly shift management
- Sales expertise
- Sales coaching
- Customer response
- Retail sales techniques
- Employee engagement
Languages
English
Professional
Timeline
Store Manager
Rainbow Shops
07.2017 - Current
Sales Associate
Fallas Paredes
09.2015 - 09.2016
High School Diploma -
Northside