RhyanMarie Moreno
Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hilton Grand Vacations
Las Vegas
02.2025 - 01.2026
- Processed customer transactions
- Assisted customers with questions
- Interacted with customers through live chat
- Assisted customers with a warm and professional attitude
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Booked travel
- Provided information on different cities
- Booked reservations/ cancel reservations
Server
IHOP
Las Vegas
01.2025 - 07.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Promptly and accurately took orders, communicated them to the kitchen, and delivered food and beverages in a timely manner.
- Handled cash and credit card transactions with accuracy and efficiency.
- Maintained a clean and organized work area according to IHOP standards.
- Demonstrated strong communication and problem-solving skills.
- Collaborated effectively with kitchen staff and other team members.
- Committed to following IHOP’s service and safety standards.
Line Cook
Ricks Restaurant
Palm Springs
12.2024 - 01.2025
- Worked as a prep cook in the morning and line cook in the evenings
- Prepped foods such as seasoning meats, weighing meat portions, preparing fruits, and preparing bacon.
- On the line i worked on the salad bar and stove
- Prepared all salads while providing necessary items to other cooks from my fridge while cooking vegetables on the stove or chicken in the broiler
- Was a great asset being the only girl in the kitchen while properly handling all duties behind the line and in the back of the kitchen
Cook II
MarketPlace Buffet in Morongo Casino
Cabazon
07.2023 - 12.2024
- Prepped, cooked, prepared in front of the guests so everything is done right, down to a T.
- I worked in the pizza and pasta station, Prime Rib station, and Asian foods station.
- Each station had different prepping items and inventory
- Did checklists for inventory making sure to order certain foods from the right places
- Offered great customer service while cooking and serving foods in front of customers
- Fast paced environment with casino standards
Hostess/ Busser
Maracas Cantina
Palm Springs
03.2023 - 05.2024
- Worked as a host in the heart of Downtown Palm Springs for a family owned restaurant and handled everything up front very well
- Knew the restaurant inside and out and handled each rush night efficiently
- Handled every walk-in and rush with a pen and paper in an orderly and effective manner
- Helped servers with drink orders and bussers with bussing tables while managing the front as the only host
- Handled all customer complaints with the best solution to keep everyone in the restaurant happy while managers were handling back of the house
- As a busser here, my duties was to set up chips and salsa, waters, and cleaning tables
- Was the last one to leave due to mopping and sweeping the restaurant out and blowing the outside
- Ensured i was a efficient team member and making sure my team is okay through the rush hours
Hostess/ Polisher
Al Solito Posto
Summerlin
07.2022 - 03.2023
- Provided the best experience for each guests under fine dining standards
- Got as much information about each guests before i make the reservations
- While seating guests i would figure out who the guest is with, what is the occasion, and how often do they come and relay the message to a nearby manager so they can greet the table accordingly
- Plan the night out accordingly avoiding overlapping on tables
- As a Polisher, i would ensure all glass is up to par with no marks to be able to be put out on the floor
Hostess
Border Grill at Mandalay Bay
Las Vegas
01.2022 - 07.2022
- Was front of the line for a two story restaurant that held 2,000 cover nights
- Communicated with other hosts and managers through earpieces and radios to ensure everyone was on the same page
- Provided the best solutions to any customers complaints
- Got the feel for a fast pace environment in the Hotel/Strip areas
- Opened and closed regularly making sure everything is up to our managers standards
Buyer/Sales Associate
Platos Closet
Las Vegas
01.2022 - 07.2022
- As a retail worker I made sure we had enough inventory and restocking the floor when needed
- Assisted customers at the registers and handled transactions accordingly
- Organized new inventory and ensuring everything is where it is needed to be
- Went through clothes customers were trying to sell and decided what is up to store requirements and what we needed for inventory
Bagger/Cart Collector
Commissary
Nellis AFB
08.2018 - 07.2021
- Acknowledged each customer with a friendly greeting and inquired about their bogging preferences
- Ensured customer was completely satisfied by assisting with carrying out groceries
- Replenishing bag supply and retrieving carts
- Collected heavy objects for customers such as 40-pound salt bags, multiple water cases, etc
- Returned carts and motorized shopping carts to designated areas
- Assisted elderly and disabled customers with their needs
Education
Diploma -
Shadow Ridge High School
Skills
- Communication
- Problem solving and resolution
- Empathy and interpersonal skills
- Product and technical knowledge
- Time management and efficiency
- Adaptability and continuous improvement
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
Timeline
Customer Service Representative
Hilton Grand Vacations
02.2025 - 01.2026
Server
IHOP
01.2025 - 07.2025
Line Cook
Ricks Restaurant
12.2024 - 01.2025
Cook II
MarketPlace Buffet in Morongo Casino
07.2023 - 12.2024
Hostess/ Busser
Maracas Cantina
03.2023 - 05.2024
Hostess/ Polisher
Al Solito Posto
07.2022 - 03.2023
Hostess
Border Grill at Mandalay Bay
01.2022 - 07.2022
Buyer/Sales Associate
Platos Closet
01.2022 - 07.2022
Bagger/Cart Collector
Commissary
08.2018 - 07.2021
Diploma -
Shadow Ridge High School