Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Work Preference
Family Values
Interests
Timeline
45
Rhys Hollier

Rhys Hollier

Buckeye,AZ

Summary

Accomplished Account Manager, excelling in client relations and problem-solving. Customer service management professional, experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

My expertise aligns with key employer-desired skills, driving successful project execution and stakeholder trust.

Plainly put; place me in charge and things will get done more efficiently, and smoothly.

Overview

10
10
years of professional experience
5
5
Certification

Work History

Account Manager

American Logistics Inc.
05.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.

Logistics Manager

Alastair Trucking
04.2021 - 05.2024
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Customer Service Manager

Alatru Freight Management
Los Angeles, CA
12.2015 - 02.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Education

Associate of Arts - Business Management

Pasadena City College
Pasadena, CA
08.2008 - 06.2010

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Team Training
  • Strategic Planning
  • Project Management
  • Account development

Software

Microsoft Excel

Microsoft Office

Five9

Intercom

Qualtrics

Text Locate

Triumph Pay

Tai TMS

DAT

Highway

Certification

  • CCSP
  • CCSM
  • C36
  • Supervisor Certified - 10+ years
  • Customer Service Relations Certified - 10+ Years
  • Tank Vehicle Endorsement (N) - CA Department of Motor Vehicles.
  • Commercial Driver's License (CDL) - CA Department of Motor Vehicles.
  • Hazardous Materials Endorsement (HME) - Transportation Security Administration.
  • Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
  • Double/Triple Trailers Endorsement (T) - CA Department of Motor Vehicles.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternshipGig WorkContract Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceWork from home option

Family Values

I believe in strong family values and enjoy putting those into practical application. I have an amazing 14 year old son who I am very proud of and love spending time with, as much as I am able. We are very well traveled, with 46 states and 9 Countries visited thus far. Our hobbies include traveling, cooking and being foodies, lazer tag, and art. 

We have recently added to our family and I now have a second son, a daughter and a puppy as well. Our favorite thing to do on our free time, is to all gather in the evening for dinner and a movie on the couch. Everybody has a seat and watches intently, even the dog. The children love to play lazer tag and cook as well, so we all get along famously! 

Interests

Motorcycles

Food

Travel

Composing Music

Working

Working out and maintaining a healthy diet

Timeline

Account Manager

American Logistics Inc.
05.2024 - Current

Logistics Manager

Alastair Trucking
04.2021 - 05.2024

Customer Service Manager

Alatru Freight Management
12.2015 - 02.2021

Associate of Arts - Business Management

Pasadena City College
08.2008 - 06.2010
Rhys Hollier