Ri-Ann Carson
Brooklyn,NY
Summary
Organized Server and Bartender with a positive and friendly attitude. More than efficient in payment processing, cleanliness, drink recipe and accuracy, opening and closing procedures, restocking, and inventory. Knowledgeable about handling special dietary requirements and general food safety standards. Consistently working with others and training new employees to be well rounded team members. Works closely with bar manager to ensure the needs of the bar and customers are met. Overall, customer service oriented and strives in fast paced environments.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Applebee's Grill + Bar Times Square
New York , NY
10.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mixed both standard and specialized drink orders
- Trained several new bartenders on POS system , drink recipes and cleaning procedure
CurrentRetail Sales Associate
RYU Respect your Universe
Brooklyn, NY
08.2021 - 11.2021
- Greet customers, inform them about brand and direct them to merchandise
- Provide styling suggestions and improve merchandise engagement
- Operate cash register and Shopify systems
- Ensure sales floor is standardized and ready for customers
- Collaborate with brands in community to increase store engagement.
Sales Associate
Victoria Secret
Rochester, NY
05.2019 - 01.2020
- Provided excellent customer service
- Utilized good communication skills with coworkers, customers, and management
- Kept merchandise inventory readily available for customers in-store
- Processed POS transactions, including checks, cash and credit card purchases and refunds.
Department Intern
State University of New York College
09.2019 - 12.2019
- Helped research and implement marketing initiatives at home events
- Executed promotional activities at home events
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Front Desk Hostess
Dave & Buster's
Rochester, NY
09.2018 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Helped customers complete purchases, locate items and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
Server/ Bartender
333 Lounge
Brooklyn, NY
05.2018 - 03.2021
- Greeted customers and provided menus in friendly manner
- Accurately took food and drink orders while making suggestions based on customers preferences
- Kept station clean, sets up and takes down station tables appropriately
- Maintained responsibility for personal bank and ensures all transactions are accurate through POS
- Ensured ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, and removing clutter.
Education
Bachelor of Science - Sport Management, Psychology
SUNY College At Brockport
Brockport, NY08.2021
Skills
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Customer Service
- Store Opening and Closing
- Cash Handling
- Time Management
- Stocking and Receiving
- POS System Operations
- Guest Satisfaction
- Cocktail Knowledge
Timeline
Bartender/Server
Applebee's Grill + Bar Times Square
10.2021 - Current
CurrentRetail Sales Associate
RYU Respect your Universe
08.2021 - 11.2021
Department Intern
State University of New York College
09.2019 - 12.2019
Sales Associate
Victoria Secret
05.2019 - 01.2020
Front Desk Hostess
Dave & Buster's
09.2018 - 12.2018
Server/ Bartender
333 Lounge
05.2018 - 03.2021
Bachelor of Science - Sport Management, Psychology
SUNY College At Brockport
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