Ria Lusk
Cape Coral,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet needs.
Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Accounts Payable Manager
Clean Cut Lawn Services
Cape Coral, FL
05.2021 - 12.2025
- Resolved issues by collaborating with internal team members and vendors to uncover and address AP problems.
- Delivered consistently accurate and compliant accounting records by carefully monitoring processes and team activities.
- Innovated methods for streamlining processes, improving tracking, and cleaning up records.
- Enforced accounting standards consistently, keeping team in line with established priorities and processes.
- Capitalized on opportunities for cost reduction based on regular expense reviews.
- Handled physical checks, ACH payments, and wire transfers with impeccable accuracy.
- Monitored tax document preparation at state and federal levels.
- Planned and directed financial department workflow.
- Met budget targets through expense monitoring and cost control.
- Guided management in defining long- and short-term financial objectives.
Aid for Children With Disabilities
Private Client
Cape Coral, FL
01.2022 - 09.2025
- Excellent communication skills, both verbal and written, and visual for children with different disabilities.
- Proven ability to learn quickly and adapt to new and different situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks asked of the family members within time requested.
- Paid attention to detail while completing tasks with the family and children.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked with different aged children in a home setting, providing support and guidance with everyday tasks.
Realtor
Sellstate Excelsior Realty
Cape Coral, FL
09.2023 - 09.2024
- Researched and advised clients on low-investment options with high sales potential to move properties quickly.
- Utilized strong negotiation skills and expert real-estate knowledge to obtain favorable sales prices.
- Showed properties to clients upon request to accommodate customers' schedules and close deals.
- Negotiated contracts, obtained favorable terms for clients and smoothened property transactions.
- Coordinated sales processes to complete property transactions.
- Leveraged existing client relationships to sell valuable properties.
- Boosted sales by incorporating smart social media marketing and eye-catching photography.
- Advocated for buyer or seller needs with tireless dedication to customer satisfaction.
- Marketed and sold properties for clients by hosting open houses and advertising online.
- Facilitated smooth closings with orderly paperwork and expert handling of contract issues.
- Counseled customers on current market statistics for local residential properties.
- Stayed up-to-date on mortgage rates and related real estate news.
- Managed contracts, negotiations and other aspects of sales to finalize purchases and exceed customer expectations.
- Facilitated property listings and showings, enhancing client engagement and satisfaction.
- Conducted market analysis to inform pricing strategies and maximize property value.
- Developed marketing plans utilizing digital platforms to increase property visibility and attract buyers.
Realtor
Legacy Premier Realty
Cape Coral, FL
10.2021 - 09.2023
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Wrote contracts to outline sales and purchases of properties.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed new business and managed new and existing clients.
Dispatcher
Lee County Sheriff's Office
Fort Myers, Florida
11.2017 - 05.2021
- Speak clearly to each caller to ascertain severity of each situation, asked vital questions and utilized interpersonal skills to keep callers calm.
- Deliver informative details to law enforcement and other first responders in preparation for situations prior to arrival.
- Used multitasking talents to speak to callers and type information into system simultaneously during emergencies.
- Maintain current knowledge of employees in field and all completed deliveries or delays.
- Communicate with individuals within inbound call center setting to complete dispatch support for priority calls.
- Quickly determine locations and needs for high volume of hourly callers to accurately send First responders for assistance.
- Dispatch over thousands of daily roadside assistance calls based on caller locations and available employees.
- Received and process 9-1-1 emergency calls to dispatch emergency services.
- Take caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Track call logs and shift data to enter into computer system.
- Use radio, telephone and computer system to update first responders with new information.
- Handle emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritize responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Manager
Ice Cream Club Of Cape Coral
Cape Coral, Florida
08.2016 - 11.2018
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Executed new training initiative to improve skills and develop leaders from within.
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Coached new team members on job tasks and performance strategies.
Hostess
House Of Omeletes
Cape Coral, Florida
01.2015 - 07.2016
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Checked dining and serving areas every 20 minutes to verify proper cleanliness and readiness for guests.
- Answered telephone to provide establishment information and take party reservations.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Checked menus to verify current selection availability and cleanliness.
Education
High School Diploma -
Mariner High School
Cape Coral, FLAssociate of Arts - undefined
Florida SouthWestern State College
Fort Myers, FL06.2033
Bachelor of Science (B.S.) - Public Safety Administration
Florida Southwestern State College
Fort Myers, Florida04.2025
Skills
- Problem Solving
- Friendly, Positive Attitude
- Dependable and Responsible
- Flexible and Adaptable
- Strong forms of communication
- Open house preparations
- Marketing and advertising
- Sales
- Critical thinker
- Team management
- Organized
- Cash handling accuracy
- Promotional support
- Flexible scheduling
- Dependable and reliable
- Time management
- Adaptive team player
- Cheerful and energetic
- Courteous demeanor
- Effective team player
- Project management
- Strong communication skills
- High-energy attitude
- Excellent multi-tasker
- Organizational strengths
- Map reading and navigation skills
- Monitoring field personnel
- Service planning
- Excellent Customer Service Skills
- Delegating work
- Ability to remain calm and focused in high pressure work environment
- File Maintenance
- Cash Flow Management
- Expense Reporting
- Workflow Coordination
- Quality Control
- Invoice Processing
- Vendor Relationship Management
- Quality Assurance
- Payment Scheduling
- Accounts Payable
LANGUAGE
English
Fluent
Timeline
Realtor
Sellstate Excelsior Realty
09.2023 - 09.2024
Aid for Children With Disabilities
Private Client
01.2022 - 09.2025
Realtor
Legacy Premier Realty
10.2021 - 09.2023
Accounts Payable Manager
Clean Cut Lawn Services
05.2021 - 12.2025
Dispatcher
Lee County Sheriff's Office
11.2017 - 05.2021
Manager
Ice Cream Club Of Cape Coral
08.2016 - 11.2018
Hostess
House Of Omeletes
01.2015 - 07.2016
Associate of Arts - undefined
Florida SouthWestern State College
Bachelor of Science (B.S.) - Public Safety Administration
Florida Southwestern State College
High School Diploma -
Mariner High School