Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Ria Negrite

Ria Negrite

North Las Vegas,NV

Summary

SEEKING Virtual Administrative Assistant- RobertHalf

Overview

17
17
years of professional experience

Work History

Resolutions Representative-Remote

Optum
12.2023 - 11.2024
  • I am responsible for managing PHI, data preparation and employer/insurer outreach, making approx
  • 60-80 outbound calls daily and meeting program specific metrics to be outlines by leadership
  • It consists of 90% phone work and 10% research of Medicare data
  • I accurately evaluate data from a couple of sources and update internal systems and applications with the results of the investigation using up-to-date process documents
  • I validate commercial insurance coverage dates, through interactive questioning, to update into our internal system to provide to the Center for Medicare Services
  • I research and follow-up with government representatives to resubmit corrections to commercial insurance coverage that remains outstanding in our internal systems
  • I update internal systems to ensure accurate coordination of benefits
  • I respond to monitoring coaching and various forms of feedback and quality analysis to meet or exceed my performance metrics
  • I adhere to Protected Health Information PHI policies and practices

Auto Claims Adjuster

USAA/Sitel
08.2021 - 09.2023
  • Responsible for first point contact for clients and deliver professional and high-quality customer service including customers, clients and third-party contacts
  • I followed established procedures, processes and systems to provide a resolution for the customer
  • I handled inbound service calls through voice and email communications

Customer Care Coordinator-Remote

Global Experience Specialist (GES)
06.2019 - 08.2021
  • Providing customers with information on products, accounts, and services
  • Resolving and handling customer complaints or special orders through online, email and telephone
  • Gathering and processing orders, providing important information regarding shipping

Fulfillment Associate

Amazon
04.2017 - 06.2019
  • Responsible for carrying out an array of duties such as receiving, processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and managing, retrieving, and organizing stock
  • 400 scan items a day

Professional Interviewer

Survey Sampling International
02.2015 - 04.2017
  • Gathering and verifying information, creating files and performing processing tasks
  • Conducting surveys on Politics and in hospitals
  • 400 outbound and inbound calls a day

Call Center Agent

Precision Opinion
01.2013 - 02.2015
  • Experienced in specialized software and datasets required by supervisor
  • Professional interviewer
  • Maintain accurate records of interviews, safeguarding the confidentiality of subjects as necessary
  • 400 outbound calls a day

Medical Administrative Assistant

Oasis Associate
12.2011 - 01.2013
  • Checking in patients at the front desk
  • Answering phones
  • Scheduling patients for the proper appointment
  • Compiling medical records and charts
  • Operating computer software and office equipment
  • Maintaining supplies and appearance for the office

Beverage Server

Cannery Hotel and Casino
12.2010 - 12.2011
  • Experienced in working and controlling fast paced, congested bar and lounge atmospheres
  • Served wine, beer, and cocktails
  • Maintained clean and well stocked workstation
  • Ensured beverage quality

Food Server

Pancit Adobo
09.2009 - 11.2010
  • Greet guests and present menus regarding food and beverages
  • Actively take orders
  • Ring order into POS
  • Ensures delivery of all items ordered
  • Process cash
  • Perform all open and closing duties dictated by Restaurant manager or supervisor

Hostess

Crazy Buffet
06.2008 - 08.2009
  • Greet and escort guest to their seats
  • Answer questions thorough product knowledge of menu
  • Taking telephone calls
  • Provide courteous and efficient customer service to guests
  • Manage dining reservations

Sales Associate

JC Penny
06.2007 - 06.2008
  • Maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets

Education

Medical Administrative Assistant -

Everest College
Henderson, NV
01.2013

High School Diploma -

St. Joseph
SJC, Nueva Ecija, Philippines
01.2007

Skills

  • Excellent Customer Service
  • Multitasking
  • Highly Efficient
  • Passionate
  • Goal oriented
  • Team player
  • Good decision maker
  • Reliable
  • Organized
  • Empathetic

References

References available upon request.

Timeline

Resolutions Representative-Remote

Optum
12.2023 - 11.2024

Auto Claims Adjuster

USAA/Sitel
08.2021 - 09.2023

Customer Care Coordinator-Remote

Global Experience Specialist (GES)
06.2019 - 08.2021

Fulfillment Associate

Amazon
04.2017 - 06.2019

Professional Interviewer

Survey Sampling International
02.2015 - 04.2017

Call Center Agent

Precision Opinion
01.2013 - 02.2015

Medical Administrative Assistant

Oasis Associate
12.2011 - 01.2013

Beverage Server

Cannery Hotel and Casino
12.2010 - 12.2011

Food Server

Pancit Adobo
09.2009 - 11.2010

Hostess

Crazy Buffet
06.2008 - 08.2009

Sales Associate

JC Penny
06.2007 - 06.2008

Medical Administrative Assistant -

Everest College

High School Diploma -

St. Joseph

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