Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riain Curran

Nacogdoches

Summary

Dynamic manager with proven expertise at The UPS Store, excelling in customer service and team leadership. Skilled in complex problem-solving and inventory management, I enhanced operational efficiency and drove process improvements. Committed to staff development and effective communication, I consistently delivered exceptional service and fostered a collaborative work environment.

Overview

11
11
years of professional experience

Work History

Manager

The UPS Store - Fairfax - VA
07.2019 - 06.2025
  • Assisted in coordinating daily operations and tasks for team efficiency.
  • Supported managers in implementing operational procedures and best practices.
  • Learned inventory management systems to track supplies and materials effectively.
  • Contributed to team meetings, providing input on workflow improvements.
  • Provided customer service in shipping, packaging, copying, and office supplies.
  • Notarized documents

Customer Service Representative

The UPS Store 4363
04.2014 - 07.2019
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Monitored customer feedback to identify trends and recommend process improvements.
  • Assisted in shipping, packaging, copying, and maintained inventory.
  • Provided customer service in shipping primarily.

Education

High School Diploma -

Woodbridge Senior High School
Woodbridge, VA
06-2013

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Conflict resolution

Timeline

Manager

The UPS Store - Fairfax - VA
07.2019 - 06.2025

Customer Service Representative

The UPS Store 4363
04.2014 - 07.2019

High School Diploma -

Woodbridge Senior High School

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