Rian Groody
Mantua,New Jersey
Summary
Technology-inclined professional with a passion for technical support and problem-solving. Possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing professional and technical support to performers, ensuring smooth operations during events and performances. Skilled in managing audio/visual setups, troubleshooting technical issues, and delivering service in fast-paced environments. Enthusiastic about using technology to enhance the performance experience and support creative projects.
Overview
2
2
years of professional experience
Work History
Student Technician
Rowan University
09.2024 - Current
- Assist with setting up and operating audio/visual equipment for concerts, events, and rehearsals.
- Help organize and store equipment after events.
- Maintain and troubleshoot equipment to ensure smooth operation during performances.
- Follow safety protocols and maintain a clean and organized work environment.
- Provide technical support during rehearsals and performances as needed.
Shift Manager
ShopRite of West Deptford
07.2023 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Trained and mentored new employees to maximize team performance.
- Improved team performance by assigning tasks and providing clear instructions.
- Worked to achieve customer satisfaction by addressing their concerns professionally.
Education
Bachelor of Arts - Radio, Television, And Film
Rowan University
Glassboro, NJ05-2028
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Team collaboration
- Interpersonal skills
- Professionalism
Timeline
Student Technician
Rowan University
09.2024 - Current
Shift Manager
ShopRite of West Deptford
07.2023 - 01.2025
Bachelor of Arts - Radio, Television, And Film
Rowan University
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