Riana Edmondson
Renton,WA
Summary
Dependable Assistant skillful in handling animals of all sizes. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in animal care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong dedication to animal. Eager to secure The Vet Assistant position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Intake Specialist
Adapt Health
08.2021 - 05.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Head Kennel Technician
Grant County Animal Outreach
11.2020 - 11.2021
- Coordinated volunteer efforts to support staff in maintaining a high standard of care within the facility.
- Promoted positive community relations through participation in local events, fundraisers, and educational programs about responsible pet ownership.
- Managed supply inventory to ensure adequate resources were available for daily tasks, such as cleaning and feeding.
- Reduced illness outbreaks with thorough monitoring of animal health and prompt reporting of any concerns.
- Assisted in successful adoptions by preparing animals for new homes and educating potential owners on proper care techniques.
- Resolved customer complaints professionally, demonstrating empathy while working towards a satisfactory solution for all parties involved.
- Administered medication and vaccines according to veterinarian instructions, closely monitoring the effects on animal health and wellbeing.
Education
No Degree - Associates of Science
Peirce Community College
Puyallup, WAHigh School Diploma -
Emerald Ridge High School
Puyallup, WA06.2020
Skills
- Animal handling expertise
- Compassion and Empathy
- Sanitation protocols
- Care Monitoring
- Medical assessment
- Customer Service
- Attention to Detail
- Reliability
- Veterinary Knowledge
- Human and Animal Safety
- Medication Administration
- Animal Observations
Timeline
Customer Service Representative
The Home Depot Inc
01.2024 - Current
Intake Specialist
Adapt Health
08.2021 - 05.2022
Head Kennel Technician
Grant County Animal Outreach
11.2020 - 11.2021
No Degree - Associates of Science
Peirce Community College
High School Diploma -
Emerald Ridge High School
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