Riana Metroka
Windber,PA
Summary
Dynamic and highly reliable professional with extensive experience in customer service, including training staff at Quaker Steak & Lube. Proven ability to enhance team performance and operational efficiency. Strong multitasking skills and a quick learner, adept at adapting to various roles in fast-paced environments.
Overview
2019
2019
years of professional experience
Work History
Bartender
Stocks 50 Six Pac
Waitress Trainer
Quaker Steak & Lube
02.2014 - 07.2018
- Trained new waitstaff on menu knowledge and customer service standards.
- Conducted assessments to ensure adherence to operational procedures and quality expectations.
- Developed training materials to enhance staff understanding of restaurant policies and procedures.
- Facilitated ongoing staff development sessions to improve service efficiency and team performance.
- Was a corporate trainer and opened a QS&L in Sevierville Tennessee . (June 2015).
Sales Associate
Toys R Us
Johnstown, PA
10.2013 - 03.2014
- Assisted customers in product selection and inquiries, enhancing shopping experience.
- Maintained organized and visually appealing store displays to attract customers.
- Operated point-of-sale system efficiently, ensuring accurate transactions.
Education
High School Diploma -
Windber Area High School
Windber, PA05-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Can adjust to any job position in any environment
- Quick learner
Timeline
Waitress Trainer
Quaker Steak & Lube
02.2014 - 07.2018
Sales Associate
Toys R Us
10.2013 - 03.2014
Bartender
Stocks 50 Six Pac
High School Diploma -
Windber Area High School