Rianda Parnell
Hawthorne,California
Summary
Dedicated and compassionate professional with experience in operations, case management, and administrative support within healthcare, nonprofit, and corporate settings. Skilled in field-based outreach, client advocacy, and cross-team collaboration to improve outcomes for vulnerable populations. Adept at managing caseloads, maintaining accurate documentation, and utilizing strong communication and organizational skills. Currently pursuing a Bachelor's Degree in Environmental Public Health with a commitment to advancing community wellness and supporting the mission of the Los Angeles County Department of Mental Health HOME Team.
Overview
5
5
years of professional experience
Work History
Case Manager Intern
Mercy House
05.2025 - Current
- Managed a caseload of 05 clients experiencing homelessness, providing needs assessments, treatment planning, and referrals to housing, health, and mental health services.
- Conducted field-based outreach, building trust with clients in encampments, shelters, and community settings.
- Collaborated with county agencies, providers, and community partners to ensure continuity of care and advocate for client needs.
- Maintained accurate, timely case notes and documentation in compliance with program requirements.
Planning Office Clerk
Harbor UCLA
Torrance, CA
03.2023 - 04.2025
- Supported hospital operations by managing intake documentation, scheduling, and maintaining accurate patient records.
- Collaborated with healthcare professionals and administrative staff to streamline workflows and improve patient service delivery.
- Utilized Microsoft Office tools to prepare reports, track data, and coordinate office tasks.
- Provided excellent customer service to patients, staff, and external partners in a fast-paced hospital environment.
Operations Associate
Lyft Inc.
Los Angeles, CA
12.2020 - 10.2022
- Coordinated daily logistics and operations to support regional ride-sharing services, resolving service disruptions quickly and effectively.
- Analyzed operational data to identify trends and implement service improvements.
- Delivered high-level customer support, addressing inquiries and resolving issues with professionalism.
- Partnered with cross-functional teams to improve operational workflows and enhance user experience.
Education
Associate of Science - Public Health
West Los Angeles College
Culver City, CA05-2026
Skills
- Client Engagement & Outreach
- Mental Health & Homelessness Support
- Treatment Planning & Documentation
- Multi-Disciplinary Team Collaboration
- Crisis Intervention & De-Escalation
- Case Management & Resource Navigation
- Microsoft Office Suite (Word, Excel, Outlook)
- Independent & Team-Based Work Efficiency
- Strong Written & Verbal Communication
- Valid CA Driver's License & Reliable Transportation
- Documentation accuracy
- Public speaking
Timeline
Case Manager Intern
Mercy House
05.2025 - Current
Planning Office Clerk
Harbor UCLA
03.2023 - 04.2025
Operations Associate
Lyft Inc.
12.2020 - 10.2022
Associate of Science - Public Health
West Los Angeles College