Riane Jean Charles
Brooklyn,NY
Summary
I’m a detail‑oriented public service professional with experience in federal operations, team leadership, and community programming. I’m trusted to train staff, manage sensitive documents, resolve complex passport cases, and keep high‑volume workflows accurate and compliant. My background in community services strengthened my communication, crisis management, and people‑focused leadership. I bring consistency, professionalism, and a solutions‑driven mindset to every role.
Overview
8
8
years of professional experience
Work History
Team Lead
CGI Federal
New York
01.2024 - Current
- Trained lower-level Support Associates.
- Operated high-speed scanning and mailing equipment.
- Created and managed mailing labels and documents.
- Assisted customers with passport applications at information counters.
- Performed data entry and quality control.
- Printed and reviewed passports for accuracy.
- Ensured compliance with passport laws and regulations.
- Managed and processed passport applications using TDIS.
- Conducted searches and contacted customers for verification.
- Prepared routine and expedited batches in TDIS.
- Drafted informational and final notice letters.
- Processed payments and verified transactions.
- Provided passport information to customers.
- Handled undeliverable mail and documented actions.
- Reviewed passport applications for completeness.
- Assisted in resolving suspended cases.
- Conducted quality control checks on application data.
Support Associate Level III
GGI Federal
New York
09.2023 - 12.2023
- Operated high-speed scanning and mailing equipment.
- Prepared and mailed envelopes with correct passport documents.
- Assisted applicants at information and will-call counters.
- Ensured scheduled appointments at the information station were check in with entire party present and have flight.
- Reviewed passport applications for completeness.
- Ensured documents and photos met passport standards.
- Printed and reviewed passport books for accuracy.
- Processed payments and verified transactions while distributing batches to the cashier.
- Contacted applicants to request necessary documents.
Assistant Director
Brooklyn Bureau of Community Services
08.2022 - 08.2023
- Supervise Group Leaders, Activity Specialists, and custodial staff, providing regular supervision through observations and feedback.
- Develop staff schedules, enforce rules, and evaluate recreation/educational activities at the center.
- Assist with hiring, training, supervising, scheduling, and evaluating center staff.
- Schedules the community center facilities and supervises conditions of the facilities such as set-ups and breakdowns of facility equipment and resources.
- Manage crisis situations, including handling mental health issues, while facilitating mediation and conflict resolution sessions between participants and parents as needed.
- Schedule community center facilities and oversee conditions of the facilities, including set-ups and breakdowns of equipment and resources.
- Assist in carrying out other aspects of the program including planning trips, celebrations, and leadership activities.
- Cultivate one-on-one relationships with participants, parents, and community partners.
- Contribute to program planning, organizing trips, celebrations, and leadership activities.
Group Leader
Brooklyn Bureau of Community Services
07.2022 - 08.2022
- Collaborated with the Site Director and Assistant Director to organize and provide activities for participants.
- Supervised and ran a classroom with the assistance of an activity specialist.
- Demonstrated knowledge of and compliance with DOH, DYCD, DOE, and BCS health and safety protocols.
- Developed school learning curriculum and activities for children aged K-5.
- Coordinated planning and preparation of daily scheduled activities and materials with activity specialists.
- Supervised groups of children during classroom activities, snack time, recreation, and field trips.
- Maintained attendance records and entered them into the DYCD database.
- Ensured authorized parental/guardian drop-off and pick-up of children following health and safety protocols.
- Conducted outreach to parents and the community to promote the program, activities, and upcoming events.
- Complied with training requirements, including health and safety protocols.
Intern/Activity Specialist
Brooklyn Bureau of Community Services
07.2018 - 08.2019
- Assisted the director in organizing office tasks.
- Counseled and managed a large volume of students in a classroom setting.
- Supervised younger students during lunch in the cafeteria and on the playground during recess.
- Assisted the teacher in arts and crafts projects daily.
- Instructed games and activities for younger children.
- Created and implemented educational lesson plans for participants.
Education
Master of Science -
Metropolitan College of New York
08.2025
BA -
University At Albany
05.2022
Skills
Demonstrated flexibility in adjusting to changing priorities and environments
Demonstrated meticulous attention to detail in all tasks and projects
Facilitated effective communication strategies to enhance team collaboration
Designed and implemented comprehensive curriculum frameworks to enhance educational outcomes
Utilized Google Suite to support team collaboration and communication Assisted in organizing documents and schedules for project management Provided training to team members on effective use of Google tools
Ensured adherence to health and safety regulations and standards
Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
Demonstrated exceptional organizational skills to streamline project workflows
Executed problem-solving strategies to identify and resolve operational challenges
Directed project management initiatives to ensure timely delivery and adherence to quality standards
Facilitated effective team collaboration to enhance project outcomes
Timeline
Team Lead
CGI Federal
01.2024 - Current
Support Associate Level III
GGI Federal
09.2023 - 12.2023
Assistant Director
Brooklyn Bureau of Community Services
08.2022 - 08.2023
Group Leader
Brooklyn Bureau of Community Services
07.2022 - 08.2022
Intern/Activity Specialist
Brooklyn Bureau of Community Services
07.2018 - 08.2019
Master of Science -
Metropolitan College of New York
BA -
University At Albany