Rianna Alexander
Seatlle,WA
Summary
Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Reads schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic excels in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Electronics Field Service Technician
Fusion Marine Technology
05.2023 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Diagnosed and repaired problems with electrical and mechanical systems.
Global Network Technical Support Engineer
Thermo Fisher Scientific Inc.
05.2022 - 05.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed root cause analysis of reported issues to enact corrections.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Documented faults and bugs for referral to development staff for use in updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Electronics Technician
United States Navy, USN
06.2016 - 06.2022
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Reviewed engineering design proposals and completed drawings to determine feasibility of each plan and assess conformance with both safety and sound engineering practices standards.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Tested various types of radar, communications, and navigation equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Delivered professional persona and attitude when dealing with unhappy or irate individuals.
- Attended training committees that wrote training modules for equipment operation and testing.
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
- Educated equipment operators on proper use of equipment.
Education
Associate of Science - General Studies
Clark College
Vancouver, WASkills
- Manual Updating and Data Collection
- Project Management
- System Installation and oversight
- Functional Specifications Compliance
- Electronics Units Assembly
- Blueprint and Schematic Reading
- Specialized Testing Equipment
- Complex Problem Solving
- Attention to Detail
- Equipment Operator Training
- Maintenance and Repair
- Verbal and Written Communication
Accomplishments
- Supervised team of 19 staff members.
- Received Navy and Marine Corps Medal of Achievement for repairing EHF system during deployment of 2020 without help from outside entities, resulting in the complete restoration of communications while at sea.
- Meritoriously promoted due to consistently working at a higher level than peers.
- Received Department of the Navy Graduate with Honors certificate with a GPA of 100%.
- Holds a Secret Security Clearance.
Timeline
Electronics Field Service Technician
Fusion Marine Technology
05.2023 - Current
Global Network Technical Support Engineer
Thermo Fisher Scientific Inc.
05.2022 - 05.2023
Electronics Technician
United States Navy, USN
06.2016 - 06.2022
Associate of Science - General Studies
Clark College
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