Rianna Daniels
Columbus,Ohio
Summary
Dedicated and motivated restaurant professional with 8+ years of experience at Donatos Pizza, progressing from team member to General Manager. Skilled in leadership, customer service, staff development, and operational management. Seeking to continue learning and developing new skills while contributing to a company’s success.
Overview
8
8
years of professional experience
Work History
General Manager
Donatos Pizzeria
Columbus, OH
01.2025 - Current
- Promoted through multiple roles, earning the position of General Manager bydemonstrating strong leadership and operational excellence.
- Oversee daily restaurant operations, including staffing, scheduling, and training teammembers.
- Manage budgets, inventory, and cost controls to maximize profitability.- Ensure compliance with food safety, sanitation, and quality standards.
- Deliver excellent guest experiences by handling customer concerns quickly and effectively.
- Motivate and coach team members, fostering a positive and productive work environment.
- Managed a diverse team fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Buckeye Pizza LLC
Jacksonville Beach, FL
02.2022 - 12.2024
Assistant General Manager
Donatos Pizza
Canal Winchester, OH
09.2021 - 01.2022
Shift Manager
Donatos Pizzera
Downtown Columbus
08.2019 - 2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Team Member
Donatos Pizzeria
Columbus OH
08.2017 - 2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
West High School
Columbus OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
Most Improved OSAT within first 3 month of location change.
2nd Highest OSAT Q1 in company.
Maintain 80%+ OSAT satisfaction.
References
Andrew Swisher
(614) 206-5345
General Manager
Timeline
General Manager
Donatos Pizzeria
01.2025 - Current
General Manager
Buckeye Pizza LLC
02.2022 - 12.2024
Assistant General Manager
Donatos Pizza
09.2021 - 01.2022
Shift Manager
Donatos Pizzera
08.2019 - 2021
Team Member
Donatos Pizzeria
08.2017 - 2019
High School Diploma -
West High School