Rianna Dennis
San Jose,CA
Summary
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Maxim Healthcare
San Jose, CA
02.2020 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented Behavior Intervention Plans written up by BCABA
- Observed, and accurately collected and recorded all data on patient
- Assist in training of clients, parents, and other staff members
- Ensured patient individual needs were consistently met while monitoring progress and providing appropriate solutions and support as needed.
- Completed all billing documentation daily, ensuring all information was completed accurately and timely.
- Skilled in all written-out data entry, along with online data applications provided by the company, and updating all files and graphs for each patient.
- Attend weekly meetings with multiple teams including BCBAS, and Program supervisors to ensure the accuracy of data, provide additional information, and give suggestions on treatment plans.
Home Health Aide/ Care Giver
Home Helpers
San Jose, CA
12.2015 - 02.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Administered all medications to patients, following strict doctor's orders
- Prepared all medications for patients, under the written direction of the physician
- Transported patients from car to home, and to all appointments
- Planned, purchased, and prepared healthy meals to patient and family
- Provided household and families with emotional support
- Entertained and conversed with patients to keep them mentally healthy and alert
To-Go Server
Chilis
San Jose, CA
03.2012 - 08.2012
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Sales Lead
AT&T Wireless
San Jose, CA
10.2011 - 03.2012
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Completed contract forms, prepared change of address records, and issued service discontinuance orders, using POS system
- Checked to ensure that appropriate changes were made to resolve customers problems
- Prepared and successfully made cash weekly bank deposits for company, up to $9,000 in cash and checks
- Obtained inventory of all merchandise at the beginning and end of day
Education
Associate of Science - Nursing
Mission College
Santa Clara, CA06.2027
High School Diploma -
Oak Grove High School
San Jose, CA06.2010
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Conflict Resolution
- Crisis handling
- Patient Observation
- Case Documentation
- Individualized care planning
- Applied Behavior Analysis
- HIPAA Requirements
- Progress Documentation
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
- Relationship selling
- Performance Management
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Certification
CPR / First Aide Certified
Timeline
Behavioral Health Technician
Maxim Healthcare
02.2020 - Current
Home Health Aide/ Care Giver
Home Helpers
12.2015 - 02.2019
To-Go Server
Chilis
03.2012 - 08.2012
Sales Lead
AT&T Wireless
10.2011 - 03.2012
Associate of Science - Nursing
Mission College
High School Diploma -
Oak Grove High School