Rianna Grafanakis

• Facilitated daily activities for mini members, fostering a fun and engaging environment
• Ensured clean and safe space for mini members, promoting health and well-being
• Provided exceptional customer service, enhancing member experience for parents and identifying upsell opportunities

• Created exceptional customer experience through knowledgeable support, product recommendations, and high-quality service in Target’s food and beverage department. My position focuses on product expertise, food and safety, merchandising standards, and customer engagement to drive satisfaction and sales
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Responsible for delivering fast, friendly, and accurate service in a high energy, high volume sports bar environment. Utilized strong multitasking skills and extensive menu and beverage knowledge to thrive during peak service periods, enhancing guest experience in sports bar.

• Delivered exceptional customer service in a fast-paced sports-themed environment.
• Managed multiple tables efficiently during peak dining hours.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.

Offered and served shots throughout bar floor, driving beverage sales and enhancing guest experience in fun, fast-paced environment. It required confidence, strong customer engagement skills and the ability to thrive in a loud, high energy setting while maintaining professionalism and responsible alcohol service

• Served beverages efficiently to customers at high-energy events.
• Maintained cleanliness and organization of service areas throughout shifts.
• Collaborated with team members to ensure smooth event operations.

Crafted exceptional cocktails and provided an elevated bar experience that aligned with the restaurant’s dining standards.

• Prepared and served beverages according to company recipes and standards.
• Maintained cleanliness of bar area and equipment throughout shifts.
• Assisted in training new bartenders on drink preparation and customer service.

• Promoted from cashier to manager, managed daily operations during assigned shifts, ensuring efficient workflow and team performance. Supervised and coached team members to maintain high performance and adherence to company standards. Oversaw cash handling and reconciliations for day and night shifts, ensuring accuracy and accountability in financial transactions. Maintained accurate food and beverage inventory, including ordering and stock management. Addressed and resolved customer inquiries and complaints promptly, enhancing guest satisfaction and loyalty. Supported overall operational goals while fostering a positive team environment
• Supervised daily operations to ensure smooth workflow and customer satisfaction.
• Trained new staff on service standards and food safety protocols.
• Managed inventory levels and ordered supplies to maintain stock availability.