Rianna Stoll
New Albany,OH
Summary
Resourceful professional with a background in direct sales and customer engagement. Known for maximizing productivity and completing tasks efficiently. Possess specialized skills in persuasive communication, strategic planning, and customer relationship management. Excel in utilizing empathy, active listening, and adaptability to enhance customer interactions and achieve results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tacoma Energy
Westerville, OH
07.2025 - Current
- Processed service requests and account changes using CRM software to ensure accurate updates.
- Collaborated with team members to enhance customer interaction protocols, improving overall satisfaction.
- Assisted in training new representatives on company policies and customer service best practices.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Dietary Aide
Johnstown Pointe
Johnstown, OH
05.2025 - Current
- Assisted in meal preparation, ensuring adherence to dietary guidelines and resident preferences.
- Maintained cleanliness of kitchen and dining areas, following strict hygiene protocols.
- Collaborated with nutrition staff to deliver personalized meal options for residents.
- Supported food service operations by efficiently managing inventory and supplies.
Team Member
Tim Hortons
New Albany, OH
02.2025 - 11.2025
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Operated kitchen equipment safely while preparing food items according to company standards.
- Assisted in training new team members on operational procedures and customer service excellence.
Door to Door Sales
Genius Exteriors
Columbus, Ohio
12.2024 - 12.2024
- Ensured accurate completion of paperwork related to sales transactions.
- Taught and trained new sales personnel on customer service and sales techniques.
- Adhered to company policies and procedures when dealing with customer complaints or concerns.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Greeted prospective customers in a friendly and professional manner.
Team Leader
SUBWAY®Restaurants
Utica, Ohio
09.2022 - 10.2024
- Ensured compliance with all safety regulations in the workplace.
- Assessed company operations for compliance with safety standards.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Managed conflict resolution within the team to maintain a positive work environment.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained a positive work environment that promoted collaboration between team members.
Education
High School Diploma -
Utica High School
Utica, Ohio06-2024
Skills
- Follow-up skills
- Closing deals
- Sales strategies
- Territory management
- Goal oriented
- Customer education
- Customer focus
Timeline
Customer Service Representative
Tacoma Energy
07.2025 - Current
Dietary Aide
Johnstown Pointe
05.2025 - Current
Team Member
Tim Hortons
02.2025 - 11.2025
Door to Door Sales
Genius Exteriors
12.2024 - 12.2024
Team Leader
SUBWAY®Restaurants
09.2022 - 10.2024
High School Diploma -
Utica High School