Rianna Zavala
Wesley Chapel
Summary
Senior analyst with over 8 years of experience in designing, implementing, and assessing programs to enhance organizational effectiveness. Seeking to transition into a Quality Assurance role, where I can apply my robust understanding of project management, process assessment, and stakeholder engagement to drive continuous improvement. Proven ability to conduct detailed analysis, identify areas of non-compliance, and develop actionable recommendations to mitigate risks and ensure adherence to standards.
Overview
8
8
years of professional experience
Work History
Learning Design and Development Senior Analyst
Citi
05.2022 - Current
- Manage the end-to-end project management process, including stakeholder kickoff meetings, creating project timelines, content review, and quality testing
- Align with stakeholders to evaluate project needs, identify areas of risk or non-compliance with standards, and proactively manage deadlines through effective communication and time management.
- Support ICRM with functional and regulatory consent order compliance projects, covering topics such as KYC, AML,
Regulatory Change, and Risk Management, thus gaining a strong understanding of risk fundamentals. - Conduct routine quality testing of internal projects to ensure adherence to established standards and guidelines and identify areas of functionality risk or non-compliance.
- Execute multiple projects at once under tight timelines to meet consent order milestones through the utilization of project task tracking in SharePoint, specific task time allocation, and prioritization of regulatory projects.
- Analyze internal quality testing procedures, credibly challenge identified areas of risk or inconsistencies, suggest enhancements, and drive improvements that strengthen clarity and operational effectiveness.
- Led team discussions on internal process improvements, provided solutions to reduce risk and increase efficiency.
- Provide consistent and constructive feedback on content, guiding stakeholders towards high-quality deliverables.
- Drive initiatives to reduce translation costs and improve content effectiveness by refining content, incorporating stakeholder feedback, and aligning materials with key requirements resulting in a 30-50% reduction in content length.
- Strategically integrate Al tools into daily tasks to increase efficiency and quality.
- Stay up-to-date on the latest governance standards by attending monthly governance meetings and regularly reviewing all standard documents.
- Created timeline duration chart to ensure accurate resource allocation.
- Achieved first-round quality testing pass for all projects by executing monitoring and testing for compliance
- Recognized as a senior team member who peers regularly consult for guidance, design feedback, and solution-oriented troubleshooting.
Instructional Design Specialist
Chico's FAS
04.2021 - 04.2022
- Created web-based training, process documentation, new hire and leadership program materials
- Assessed effectiveness of trainings by LMS survey reporting and feedback from management
- Cultivated strong relationships with relevant stakeholders by implementing feedback in a timely manner
Learning & Development Specialist
Chico's FAS
04.2019 - 04.2021
- Led training creation for company-wide HCM system implementation of Ceridian Dayforce
- Served as a project coordinator for the transition to a new Learning Management System
Training Specialist
Ace Hardware
09.2017 - 04.2019
- Transformed the new hire training from reading documents into a 4-week blended onboarding program including interactive sessions, web-based learning, and hands-on experience.
- Analyzed internal and external feedback to continuously improve the training program.
Education
Bachelor of Science - Business Administration, Management
University of Florida
08-2017
Skills
Analytical Thinking
Adobe Creative Suite
Communication
Learning Management Systems
Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
Project Management
Stakeholder Management
Timeline
Learning Design and Development Senior Analyst
Citi
05.2022 - Current
Instructional Design Specialist
Chico's FAS
04.2021 - 04.2022
Learning & Development Specialist
Chico's FAS
04.2019 - 04.2021
Training Specialist
Ace Hardware
09.2017 - 04.2019
Bachelor of Science - Business Administration, Management
University of Florida