PATRICIA SAMES
Monroe
Summary
Strategic L&D Consultant & Instructional Designer with 20+ years of experience spearheading global learning initiatives that drive measurable business growth. Expert at leading cross-functional technical teams to deliver complex, high-stakes projects on time and within budget across international markets. A data-driven problem solver dedicated to aligning program architecture with organizational objectives through a systematic, collaborative approach.
Overview
21
21
years of professional experience
Work History
Learning & Development Consultant/Senior Instructional Designer
Freelance
New York
11.2023 - Current
- Lead the design and development of automotive-focused learning solutions, with a focus on product development, organizational leadership growth and technical expertise.
- Development of innovative learning solutions aligned with modern adult learning solutions with focus on client needs, product development, organizational leadership growth and technical expertise.
- Acting as technical expert in new automotive technologies, development of content and business strategies for OEMs on internal/ external programs.
- Collaboration with client subject matter experts, instructional designers, cross functional teams to coordinate top-level content and facilitation.
- Integration of emerging learning technologies to enhance training effectiveness and engagement.
Assisting Manager - Training & Development
mercedes Benz Manhattan
New York
02.2022 - 11.2023
- Successfully led initiatives to optimize technician performance, streamline onboarding processes, and elevate technical proficiency within the workshop.
- Developed technical training programs covering product knowledge, systems operations, and warranty procedures.
- Conducted engaging live workshops to effectively transfer knowledge and skills to technicians, resulting in improved productivity and customer satisfaction
Program Manager
Cox Communications (Contract)
New York
12.2021 - 02.2022
- Manage global learning programs within given constraints of scope, schedule, budget, and quality
- Content development, delivery, and training administration, with relevant and compelling learning experiences that engage and educate internal and external clients
- Facilitated regular meetings to track progress and address project challenges.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Vendor management, including completing statements of work, screening vendor resources, onboarding, managing utilization and budget and proactive review of vendor quality
- Developed project plans outlining objectives, timelines, and resource allocation.
Caregiver
Self-employed
Frankfurt
06.2021 - 10.2021
Customer Service Representative
Windsor Bicycle Center
Windsor
05.2020 - 09.2020
- Successfully delivered high-tier customer support during high-volume inquiries, maintaining satisfaction despite inventory shortages and supply chain limitations.
- Built and maintained a comprehensive online resource library and webpage to empower customer self-service and improve digital engagement.
- Managed cross-functional events and clinics in partnership with nonprofits and manufacturers, driving brand awareness and community education.
- Educated customers about bicycle maintenance and safety tips.
- Resolved customer complaints and provided effective solutions.
- Assisted customers with product selection and inquiries.
Learning & Development Program Manager
Visa (Contract)
Foster City
11.2019 - 03.2020
- Content development, delivery, and training administration, with relevant and compelling learning experiences that engage and educate internal and external clients
- Collaborated with stakeholders to identify learning needs and gaps.
- Managed logistics for training sessions, including scheduling and resource allocation.
- Coordinated with subject matter experts to ensure accuracy of course materials.
- Designed and implemented training programs for employee development initiatives.
Technical Manager
Advantage Engineers
Santa Rosa
01.2018 - 11.2019
- Reduced project analysis and reporting time by fifty percent for active construction projects in SF market through implementation of project management platform tracking over 700 sites.
- Managed project timelines and resources for multiple concurrent projects.
- Conducted regular team meetings to track progress and address challenges.
- Designed and implemented a performance management process across all job levels, enhancing performance output and fostering cross-functional collaboration.
- Led data integrity initiative for SF market, achieving 100% compliance with all client requirements.
Personal Goal Pursuit
Self-employed
Santa Rosa
06.2017 - 12.2017
Learning & Development Program Manager
Google (Contract)
Sunnyvale
05.2015 - 05.2017
- Drove internal product excellence initiatives, through development of powerful training strategies on global level
- Provided critical influence with global key stakeholders on overall Learning and Development strategies and decisions within People Development department
- Defined and set program parameters for achieving strategic and shared goals
- Defined, prepared, and analyzed training performance metrics for 3,000+ Learning programs/ 10,000 + facilitators
Manager, Technical Training
Mercedes Benz Australia
Melbourne
06.2011 - 02.2015
- Built Learning and Development organization with best-in-class methodologies, and approaches for Mercedes-Benz portfolio
- Developed powerful training strategy based on continuous assessment of organizational training needs, and oversaw successful implementation of learning initiatives
- Led strategic business partner for generating insights, and key finding capabilities to effectively influence stakeholders, and communicate findings to secure action by management
- Visualized and managed potential business challenges and opportunities, by leveraging key market, industry, and cross-functional business knowledge
- Provided critical influence with global key stakeholders on overall business strategies and decisions within department, and drove business impact through consistent alignment with top and bottom-line objectives
- Led strategic direction by balancing external and internal business perspectives, and provided consultation to partners and peers on key industry and leading-edge practices for solving complex issues
- Defined and established parameters for achieving shared goals and strategies, while anticipating potential barriers to goal accomplishment and solutions finding
- Provided leadership in establishing, building, and driving strategic initiatives corporate-wide to ensure meeting of organizational objectives
Supervisor, Instructional Design
Mercedes Benz U.S. International
Montvale
01.2010 - 06.2011
Knowledge Manager
Mercedes Benz U.S. International
Montvale
01.2009 - 01.2010
Instructional Designer
Daimler
Suttgart
01.2007 - 01.2009
Instructional Designer
Mercedes Benz U.S. International
Montvale
01.2005 - 01.2007
Skills
- Learning solution design
- Social learning
- Collaborative learning
- Gamification strategies
- Adaptive learning
- Multimedia production
- Emerging technology integration
- Client engagement strategies
- Performance optimization
- Problem solving
- Team leadership
- Analytical thinking
- Learning management systems
- Talent management
- Learning needs analysis
Timeline
Learning & Development Consultant/Senior Instructional Designer
Freelance
11.2023 - Current
Assisting Manager - Training & Development
mercedes Benz Manhattan
02.2022 - 11.2023
Program Manager
Cox Communications (Contract)
12.2021 - 02.2022
Caregiver
Self-employed
06.2021 - 10.2021
Customer Service Representative
Windsor Bicycle Center
05.2020 - 09.2020
Learning & Development Program Manager
Visa (Contract)
11.2019 - 03.2020
Technical Manager
Advantage Engineers
01.2018 - 11.2019
Personal Goal Pursuit
Self-employed
06.2017 - 12.2017
Learning & Development Program Manager
Google (Contract)
05.2015 - 05.2017
Manager, Technical Training
Mercedes Benz Australia
06.2011 - 02.2015
Supervisor, Instructional Design
Mercedes Benz U.S. International
01.2010 - 06.2011
Knowledge Manager
Mercedes Benz U.S. International
01.2009 - 01.2010
Instructional Designer
Daimler
01.2007 - 01.2009
Instructional Designer
Mercedes Benz U.S. International
01.2005 - 01.2007