Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riannah Hinkstion

Independence,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Child Care Provider

Care.com Inc
Cincinnati, OH
08.2022 - Current
  • Developed and implemented lesson plans and activities for children of various ages.
  • Assisted children in development of social, communication and problem-solving skills.
  • Instructed children in eating, resting and restroom habits.
  • Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth.
  • Encouraged creativity through art projects like drawing and painting.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Maintained daily records of activities, behaviors, meals, and naps.

Recovery/Litigation Specialist

Citibank
Florence, KY
07.2019 - 08.2022
  • Negotiated settlements on behalf of clients when appropriate.
  • Maintained compliance with applicable laws and regulations governing debt collection practices.
  • Advised delinquent customers on strategies for debt repayment.
  • Answered calls during shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed debtor's ability to pay based on financial statements, credit reports.
  • Researched complex cases involving multiple parties in order to develop an effective resolution strategy.
  • Maintained accurate records of all collections activity and updated customer files accordingly.
  • Conducted skip tracing activities to locate debtors who had moved or changed contact information.
  • Negotiated payment arrangements with debtors in accordance with company policies and procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Customer Service Cashier

Walmart
Fort Wright , KY
10.2016 - 01.2019
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Built and maintained productive relationships with employees.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Holmes High School
Covington, KY
06-2019

Skills

  • Complaint Resolution
  • Inbound and Outbound Calling
  • Data Entry
  • Customer Service
  • Critical Thinking
  • Multi-Task Management
  • Positive and Professional
  • Active Listening
  • Microsoft Outlook
  • Conflict Resolution
  • Problem-Solving Abilities
  • Customer Research
  • Call Center Background
  • Negotiation

Timeline

Child Care Provider

Care.com Inc
08.2022 - Current

Recovery/Litigation Specialist

Citibank
07.2019 - 08.2022

Customer Service Cashier

Walmart
10.2016 - 01.2019

High School Diploma -

Holmes High School

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Riannah Hinkstion