Rianna Taimi Foote
American Fork,UT
Summary
Results-oriented Banking Professional experienced in addressing customer needs and enhancing client satisfaction. Maximized bank profits through persuasive communication and in-depth product knowledge while delivering high-quality customer service. Committed to exceeding expectations and embracing increased responsibilities.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Banker Representative
Central Bank of Utah
Lehi, UT
2022.06 - 2026.09
- Managed customer accounts and resolved inquiries at Central Bank of Utah to improve customer satisfaction.
- Facilitated setup of online banking for customers over the phone and in person to enhance access to services.
- Assisted customers in opening and closing accounts.
- Guided clients in financial planning and investment strategies to achieve their goals.
- Balanced cash tills at the end of each shift to ensure accurate financial records.
- Operated coin and money counter to process transactions efficiently.
- Advised customers on bank products, services and financial planning options.
- Met with new clients and completed pre-qualification procedures.
- Researched account information regarding loans and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Deli Department Head
WinCo Foods
Orem, Utah
2017.06 - 2021.11
- Managed daily operations of deli department, ensuring product quality and freshness.
- Developed and implemented strategies to increase sales and profitability within the deli department.
- Supervised and trained deli department staff in food safety, customer service, product knowledge, sanitation and other related topics.
- Trained team members on food safety standards and customer service techniques.
- Oversaw inventory management, including ordering and stock rotation processes.
- Conducted regular inventory counts to maintain accurate stock levels for all products.
- Ordered supplies as needed for the deli department to keep shelves stocked with fresh items.
- Developed scheduling to optimize staff coverage during peak hours.
- Maintained cleanliness and organization of deli display cases and work areas.
- Resolved customer complaints in a professional manner while upholding company policies and procedures.
- Performed regular price checks on items in the deli department to ensure accuracy of pricing information.
- Kept records of all transactions made in the store's POS system accurately and efficiently.
- Managed daily operations of the deli department including ordering, stocking, merchandising and pricing of products.
Education
Central Kitsap High School
Silverdale, WASkills
- Account Management
- Customer relationship management
- Financial Software
- Excel
- Microsoft Outlook and Windows
- Data Entry
- Customer service
- Word
- Cash handling
- Inventory management
- Problem solving
- Time management
Certification
- Utah State Notary
Timeline
Customer Banker Representative
Central Bank of Utah
2022.06 - 2026.09
Deli Department Head
WinCo Foods
2017.06 - 2021.11
Central Kitsap High School