RIANNE SANTOS

Coordinate the receipt, staging, and movement of equipment turned in by Army units. Ensure proper sequencing and prioritization of items for inspection, accountability, and storage. Track status of turn-ins from initial receipt through final disposition. Support high-volume, mass turn-in operations by managing workflow and resource allocation. Review and validate supply documents such as DA Form 1348-1A, DD Form 200, CBLS, FVUA/VANTAGE, 1149s, DST, RFIDs, MSL labels, hand receipts, and condition codes. Ensure timely and accurate data entry into Army systems such as GCSS-Army, DPAS, or LMP. Maintain logs, spreadsheets, and reports for daily, weekly, and monthly activity. Support audit readiness by maintaining accurate and compliant material records. Coordinate with warehouse staff for storage, location management, and retrieval of equipment. Ensure proper tagging, labeling, and segregation of serviceable, unserviceable, and HAZMAT items. Monitor availability and safe use of material handling equipment (MHE). Work with transportation staff to schedule and track incoming and outgoing shipments. Prepare cargo movement requests, shipping documentation, and load plans in accordance with Army and DTR standards. Ensure accountability during loading, movement, and offloading of equipment. Assist unit supply personnel during turn-in to resolve documentation discrepancies. Serve as a liaison between contractor site staff, Army units, and the Contracting Officer’s Representative (COR). Provide responsive customer service to supported units while maintaining compliance. Employees may be required to perform other duties as assigned.

Operate forklifts (2K–36K, rough-terrain, and warehouse models) to move vehicles, repair parts, pallets, containers, and Class IX supplies. Support unit turn-ins by staging and transporting equipment between receiving, inspection, and warehouse/storage areas. Assist with mass turn-in operations, ensuring cargo is processed quickly and efficiently. Load/unload trucks, trailers, and containers in compliance with Army and DOT securement standards. Perform Preventive Maintenance Checks and Services (PMCS) before, during, and after forklift operations. Adhere to OSHA, Army, and company safety procedures during all lifting and handling operations. Safely handle sensitive, hazardous, and heavy materiel in accordance with environmental and Army standards. Report any accidents, incidents, or equipment deficiencies immediately. Assist supply technicians in verifying turn-in documentation (DA Form 1348-1A, DD Form 200, etc.) against items being moved. Update handling logs and records in support of ISO 9001:2015 Quality Management System requirements. Support audits and inspections by ensuring equipment is staged and accounted for properly. Work closely with Supply Technicians, Warehouse Specialists, Material Coordinators, and Truck Drivers to maintain efficient workflow. Support staging and loading operations for outbound shipments. Communicate task completion and equipment updates to supervisors. Validate CBLs from truck drivers and confirm equipment information before placing any vehicles on drivers’ truck.

I am responsible for receiving and verifying incoming items by counting, sorting, or weighing them against requisitions or invoices, and I document essential information related to shipping and storage. My duties include assembling tools into kits, conducting inventory checks, and utilizing barcode equipment, with CAC access as necessary. I promptly report any discrepancies and examine stock to ensure compliance with specifications. I manage stock records, fulfill orders, and perform preventative maintenance checks while addressing any equipment issues. Additionally, I prepare inventory reports, requisition items, and operating tools as authorized by management. I compile reports on inventory adjustments and may mark identifying codes on articles. I consistently adhere to safety protocols and maintain a clean and organized workspace, remaining prepared to undertake any additional duties as required.

As a Procurement/AMRO Specialist, I oversee procurement and resource data entry analysis, coordinating with supply, maintenance, and transportation teams to ensure timely communication of requirements. I manage delivery certifications, prepare purchase orders in MP2 5.0, and maintain comprehensive records on purchased items, costs, and product quality. I handle all aspects of technical supply management, including inventory and storage management, while ensuring accuracy in my work. My responsibilities include tracking supplies, collaborating with property specialists for accurate entries in Amentum's MRO system and effectively managing shipments. I maintain precise records, promote safety-first culture, and adhere to ISO policies to support the Quality Management System, while also being adaptable to additional duties as needed. Proficient in Office software applications, especially Microsoft Outlook, Word, and Excel, for effective communication. Preferable experience in Amentum Maintenance, Repair, and Overhaul (MRO). Able to read, analyze, and interpret business periodicals, technical procedures, and regulations. Skilled in presenting information and responding to Program Leadership inquiries. Proficient in problem definition, data collection, fact establishment, and drawing conclusions. Consistently meet deadlines and maintain workflow.

Performed cycle counts and reconciled discrepancies between physical counts and computer-generated reports. Ensure proper handling of hazardous materials by following safety regulations and guidelines. Developed tracking systems using barcodes or RFID tags to monitor location of supplies. Maintained stock records, including receipts, issues, returns, adjustments and transfers. Provided technical support regarding supply management systems. Received deliveries from vendors; unloaded items from trucks and verified contents against invoices. Identified slow-moving or excess inventory; developed action plans for disposal or storage of surplus items. Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion. Processed returned material requests promptly while maintaining a high level of customer satisfaction. Documented and verified details of incoming and outgoing shipments and organized records and reports. Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.

As a Material Coordinator I have communicated with inspectors and leads to ensure operational needs, delivery requirements, and material specifications were met conducted team meetings, safety briefings, and performance reviews for warehouse staff, while coordinating solutions to complaints, delays, and other problems to maintain schedules. Participated in meetings, taking effective notes, and transcribing recorded minutes for staff Members. Reviewed work orders and packets to identify personnel and materials requirements, assisted with research and preparation of plans, documents, and reports, tracked received, stocked, and distributed materials in GCSSARMY. Developed strategies for improving efficiency in warehouse operations. Operated forklifts, pallet jacks, and other material handling equipment safely. Trained new employees on proper procedures for Man-hour utilization and proper parts work orders on GCSS-ARMY. Coordinated with mechanic leads with proper flow and rotation of given work order packets to their correct locations.

As a production control clerk, I am responsible for reporting on-time shipment performance and production data, verifying costs, generating work orders, and receiving customer work requests. Using GCSS-ARMY software, I review, plan, estimate, and coordinate manufacturing work requests, while also coordinating purchasing and outsourcing Effective communication with project stakeholders is vital to align costs and schedules and achieve project objectives.

As a Material Coordinator, I efficiently maintained the flow of warehouse materials by applying the First-In, First-Out (FIFO) stock rotation methods. Carefully read production schedules, inventory reports, and work orders to determine the necessary requirements. Identified issues with overdue deliveries and assisted supervisors in managing materials gaps to ensure timely operations. Accurately tracked received, stocked, and distributed materials by utilizing the computer system. Succeeded in meeting supply needs by strategically procuring timely procurement orders and smart allocation strategies, conducted team meetings, safety briefings, and performance reviews to enhance the productivity of the warehouse staff.

As a shipping and receiving clerk, I am experienced in entering customer, product, and shipping information into the GCSS-ARMY system. I have operated pallet jacks, hand trucks, and forklifts to move loads efficiently across the Warehouse. I have also created shipping documentation, inspected packages for accuracy, and produced proper documentation for hazardous goods and international shipments. I comply with safety standards and local laws to maintain a safe work environment. Performed cycle counts to verify inventory, complete audits and maintain records.

As a warehouse specialist, I have experience in completing shipping and receiving documentation and sorting cargo. I have documented daily production data and cross-trained in different roles. I have organized the loading dock, moved materials and freight, and reviewed pick lists to locate products. I have marked incoming containers and observed PPE requirements to maintain a safe work environment.

As a stock clerk, I have fulfilled 40+ bulk and overflow lanes for over 483 customer DODAACs. I managed to supply files and contracts while utilizing software for product and financial reporting. I excelled in inventory management, issued over 1000+ parts and supplies daily, and maintained a fulfillment rate above 90%.

Generated and verified necessary shipping paperwork, packing lists and bills of lading. Maintained low safety incident record. Promoted and followed lift and height work safety guidelines. Rectified product damages, shortages, and specification concerns through diligent product assessment and supplier communication. Recorded product issues and return transactions using electronic product tracking databases.

Investigated alarms and responded by sending security patrol, or alerting fire services or police. Monitored travel safety and security of company's employees. Conducted ongoing review of multiple systems and sources to detect potential risks. Provided back-up, support, and on-call function. Notified and coordinated corporate response by distribution of advisories and other Communications. Gathered and prepared reports on individual and team performance metrics. Followed procedures for managing variety of incidents, from minor incidents handled at local level to global crisis. Called for support from local law enforcement for situations of escalated threat or criminal activity. Conducted routine surveillance using CCTV systems to detect suspicious activities.

Operated forklifts and pallet jacks to efficiently move inventory across warehouse floor. Executed accurate order picking and packing, ensuring timely shipment of customer orders. Maintained organized storage areas, optimizing space for improved inventory management. Conducted regular inventory counts to verify stock levels and prevent discrepancies. Maintained fully stocked and neat assigned areas and sold alcoholic beverages using professional techniques. Completed sales transactions promptly and thanked customers. Prepared orders by processing requests, pulling materials, packing boxes, and placing orders for delivery.

Delivered exceptional customer service, enhancing customer satisfaction and loyalty. Assisted customers with product selection, providing knowledgeable insights on jewelry features and benefits. Maintained organized display cases, ensuring an appealing merchandise presentation to attract buyers. Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences. Notified customers of new products, prices and special offers. Arranged items on promotional displays and shelves. Minimized loss by watching for and recognizing security risks and active theft. Connected with customers to help and promote products. Calculated sales prices and total purchases, and processed cash or credit transactions. Completed multiple resets per day to keep merchandise well-organized and presentable. Answered customer phone calls to address concerns and questions. Helped customers find desired items and sizes by closely supporting each person throughout the buying process.

Provided customers with clear understanding of charges, billing and price changes. Addressed customer complaints and questions to increase satisfaction. Maintained up-to-date knowledge about products and promotions. Marked stock items with identification tags, stamps or electric marking tools. Unloaded new products, opened containers and routed products to sales floor or storage Locations. Restocked shelves and organized merchandise to facilitate easy customer navigation and contribute to positive shopping experience.

Conducted skip tracing to locate individuals responsible for outstanding balances. Prepared and mailed letters to collect outstanding customer balances. Called moderately aged accounts in-person with friendly approach to resolve non-payment Issues. Set up payment plans to help customers bring accounts current. Utilized data analytics and customer segmentation to prioritize collections efforts, reducing outstanding balances and improving cash flow. Posted payments and adjusted balances to reflect new values. Employed effective communication and problem-solving skills, enabling successful debt recoveries and improving customer relationships. Conducted manual repossession of client vehicles.