Ric Lopez
Kingston,PA
Summary
Customer-oriented, professional, committed to providing exceptional service. First-rate problem resolution and time management abilities. Polished in responding to irate calls and diffusing issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
10
10
years of professional experience
Work History
Customer Service / Sales
Vector Security
Wilkes Barre, PA
01.2021 - Current
- Informed customers of promotions and new products to build customer base, retain existing customers and increase customer loyalty.
- Communicated client satisfaction trends and product usage to new and existing customers.
- Determined customer needs and interests to recommend upgrades and new technology.
- Reconciled orders and payments to coordinate installation and deliveries.
Sales Consultant
ADT Security Services
Riverside, CA
10.2013 - 03.2020
- Conducted face-to-face sales calls with perspective customers in assigned territory.
- Performed on-site customer service calls, employee surveys and product familiarization to highlight our products and answer customer questions.
- Maximized customer retention by quickly resolving issues and offering tech support.
- Followed up with existing customers to provide additional support and address concerns.
Licensed Personal Banker
Wells Fargo Bank
Rancho Cucamonga, CA
11.2009 - 07.2012
- Worked with Investment and Insurance customers to understand needs and provide excellent service.
- Interviewed customers to obtain information needed for opening securities accounts or deposit instruments .
- Developed summaries to assess each client's goals, participation level and determine targets for follow-up plans.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
Education
Business
Rio Hondo College
Whittier, CAHigh School Diploma -
Mark Keppel High School
Alhambra, CA06.1991
Skills
- Account management
- Dependable and Responsible
- Self-Motivated
Timeline
Customer Service / Sales
Vector Security
01.2021 - Current
Sales Consultant
ADT Security Services
10.2013 - 03.2020
Licensed Personal Banker
Wells Fargo Bank
11.2009 - 07.2012
Business
Rio Hondo College
High School Diploma -
Mark Keppel High School
Similar Profiles
Sunshine KimmelSunshine Kimmel
Billing Specialist at Vector SecurityBilling Specialist at Vector Security
KONSTANTINOS PAPAKONSTANTINOUKONSTANTINOS PAPAKONSTANTINOU
Office Administrative Assistant at VECTOR SECURITYOffice Administrative Assistant at VECTOR SECURITY
Megan NolterMegan Nolter
Service Coordinator at Vector SecurityService Coordinator at Vector Security
Karen RamirezKaren Ramirez
Technical Support at Vector SecurityTechnical Support at Vector Security
Ashley HurstAshley Hurst
Community Health Worker at Volunteers of AmericaCommunity Health Worker at Volunteers of America