Rica Mae Gonzales
Kerrville,US
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Proactive Assistant Branch Manager with great financial product expertise and passion for customer service. Commended for going above and beyond to exceed corporate goals demonstrated over 8 years of financial industry expertise.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
First Convenience Bank
Kerrville, TX
07.2022 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Vault teller and ATM teller for more than 5 years.
Branch Supervisor
First Convenience Bank
Kerrville, TX
07.2019 - 07.2022
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
Personal Banker
First Convenience Bank
Kerrville, TX
05.2017 - 07.2019
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Education
High School Diploma -
Aguilar Catholic School
Skills
Vault and ATM custodian
Relationship building and management
Banking
Client account management
Employee supervision
Loan management
Cash management
Sales experience
Personal Information
Languages
English
Full Professional
Timeline
Assistant Branch Manager
First Convenience Bank
07.2022 - Current
Branch Supervisor
First Convenience Bank
07.2019 - 07.2022
Personal Banker
First Convenience Bank
05.2017 - 07.2019
High School Diploma -
Aguilar Catholic School