Laura A. Olgin
Kerrville,TX
Summary
Organized Assistant Manager transitioning into administrative support, with strengths in scheduling, communication, and record-keeping. Reliable, detail-oriented, and ready to contribute to efficient office operations.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Hallmark
Kerrville, TX
09.2019 - Current
- Supervised daily operations, ensuring efficiency and smooth workflow
- Managed employee schedules, time tracking, and shift coordination
- Handled customer inquiries, complaints, and service resolutions professionally
- Maintained records, reports, and inventory documentation
- Assisted in hiring, training, and onboarding new staff
- Coordinated communication between staff and upper management
- Processed transactions, invoices, and basic financial reports
- Answer and route incoming phone calls, take detailed messages, and direct inquiries to appropriate personnel
- Provide front-facing support by greeting customers and handling inquiries in a professional and efficient manner
- Maintain and update accurate records, including daily sales reports, cash logs, inventory records, and operational documentation
- Prepare, review, and submit reports and internal communications with a high level of accuracy and attention to detail
- Process financial transactions, including cash handling, reconciliation, and preparation of bank deposits
- Assist in maintaining organized filing systems for records, reports, and operational documents
- Coordinate and manage employee schedules, ensuring proper coverage and efficient daily operations
- Order, track, and maintain inventory of store and office supplies, ensuring availability and cost control
- Receive, sort, and distribute incoming shipments and correspondence in a timely manner
- Support onboarding and training of new employees, ensuring adherence to company policies and procedures
- Handle sensitive financial and employee information with a high degree of confidentiality and professionalism
- Identify and resolve customer issues, exercising sound judgment and strong communication skills
- Monitor daily operations to ensure compliance with company standards, policies, and procedures
- Assist with audits, inventory counts, and operational reviews to ensure accuracy and accountability
Sales Associate
Tome Boutique
- Warmly greet and direct customers to parts of the store depending on consumer needs and store sales.
- Readily available when others were not able to take their shifts.
- Maintained and balanced money at open and close of every shift.
- Sustained a consistent balance of minimal to no errors.
- Retained a clean and organized work environments.
- Assisted customers with any questions and concerns that may arise while shopping.
- Prepared store with new inventory by steaming, hanging, and/or folding all clothes and arranging in the proper place. Assemble all hanging jewelry and placed shoes in their appropriate place.
- Helped customers with orders, questions, problems, and complaints in person and via telephone.
- Arranged and combined clothing to create different looks to appropriately represent the what the boutique offered.
Sales Associate
Next Generation
- Used proper opening and closing procedures preparing the store for the day/next day.
- Stocked and restocked supplements and items used throughout the day.
- Counted, managed, and balanced cash drawer daily.
- Listened for and prepare orders in a timely fashion.
- Preparing orders in person and over phone.
- Execute customer service skills providing repeat customers.
Education
Diploma -
Harper High School
Harper, Tx05.2017
Skills
- Office administration & organization
- Scheduling & calendar management
- Data entry & record keeping
- Customer service & communication
- Microsoft Office (Word, Excel, Outlook)
- Problem-solving & multitasking
- Team coordination & leadership
- Time management
Timeline
Assistant Manager
Hallmark
09.2019 - Current
Sales Associate
Tome Boutique
Sales Associate
Next Generation
Diploma -
Harper High School