Ricardo Alvarez
Wichita,KS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Network Technician
Ennovar
08.2023 - Current
- Installed and configured UPS devices.
- Patched and activated data ports.
- Troubleshooting network issues and managing network equipment.
- Removed and replaced old networking equipment.
Information Technology Intern
Textron Aviation
06.2023 - 08.2023
- Resolved Internet and wireless and wired network access problems.
- Installed UPS devices into several hub rooms.
- Replaced and fixed iGEL devices out on factory floor.
- Updated over 800 iGEL devices.
IT Help Desk Technician
Ennovar
11.2022 - 05.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Documented support interactions for future reference.
Education
Associate of Applied Science - Cloud Computing/Cloud Application Development
WSU Tech
Wichita07.2024
Skills
- User Training
- VoIP Phone troubleshooting
- Diagnostic Testing
- ServiceNow Ticket Management
- Microsoft Office
- Motivated Team Player
Timeline
Network Technician
Ennovar
08.2023 - Current
Information Technology Intern
Textron Aviation
06.2023 - 08.2023
IT Help Desk Technician
Ennovar
11.2022 - 05.2023
Associate of Applied Science - Cloud Computing/Cloud Application Development
WSU Tech
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