Tyler Herzog
Montgomery,TX
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Technician
Micro Mainframe & Prolinks
10.2022 - Current
- Monitored network traffic to identify and resolve issues proactively, enhancing system reliability.
- Collaborated with team members to implement network upgrades, improving overall infrastructure efficiency.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Worked with outside vendors for fiber installations and service.
- Supported users both local and by phone with problem resolution and education.
Maas360 Mobile Phone Administration
Micro Mainframe & Prolinks
10.2022 - Current
- My Responsibilities consisted of mobile device configurations and distribution, as well as having knowledge on application repairs, Company Policy creation and
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
IT Desktop and System Administrator
Micro Mainframe & Prolinks
10.2022 - Current
- My Responsibilities consisted of keeping track of and troubleshooting all desktop applications and computer repairs and deployments
- Collaborated with cross-functional teams to align IT initiatives with organizational goals, fostering a cohesive operational environment.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
IT Help Desk Technician
Allergy & ENT Associates
09.2017 - 11.2021
- Resolved technical issues for end-users, ensuring timely support and minimal downtime.
- Installed and configured hardware and software, enhancing system functionality and user experience.
- Provided training sessions to staff on effective use of IT resources, improving overall competency.
- Developed troubleshooting guides, streamlining support processes and reducing resolution time.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Network And System Administration - Network and System Administration
Lonestar College
Houston12-2025
High school Diploma - undefined
Cypress ridge high school
01.2018
Skills
- Office 2013 and Office 365 administration
- Desktop Application troubleshooting
- Maas360 administration and configuration
- Creation and Termination of user accounts
- Switches and routers
- Software configuration
- Ticket management
- LAN and WAN management
- User training
- Mobile device management
- Staff assistance
- Support services
- Data backup
- VPN configurations
- Problem-solving aptitude
- Professional demeanor
- User support
- Time management abilities
- Professionalism
- Risk assessment
- System upgrades
Certification
- CCNA - Cisco Certified Network Associate
- CompTIA Security+
Timeline
Network Technician
Micro Mainframe & Prolinks
10.2022 - Current
Maas360 Mobile Phone Administration
Micro Mainframe & Prolinks
10.2022 - Current
IT Desktop and System Administrator
Micro Mainframe & Prolinks
10.2022 - Current
IT Help Desk Technician
Allergy & ENT Associates
09.2017 - 11.2021
High school Diploma - undefined
Cypress ridge high school
Network And System Administration - Network and System Administration
Lonestar College