Ricardo Alvarez
Parrish,FL
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
12
12
years of professional experience
Work History
HVAC Representative
Unique Services Group
Bradenton, FL
10.2023 - Current
- Processed payments using point of sale system software.
- Provided customer service by answering product and service related questions.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Identify and prospect potential customers in the HVAC industry, including contractors, builders and property owners.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Documented all repair work performed on HVAC units according to company standards.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
HVAC Technician
AC Warehouse
Bradenton, FL
01.2018 - 10.2023
- Provided customers with information about new technologies available for their heating and cooling system upgrades.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Utilized HVAC diagnostic software and tools to accurately identify and resolve system issues.
- Collaborated with sales teams to provide technical expertise and support for HVAC product sales.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
Restaurant Manager
Alvarez Mexican Restaurant
Palmetto, FL
01.2013 - 01.2018
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
Warehouse Worker
Tropitone Furniture Company
Sarasota, FL
01.2013 - 01.2016
- Organized warehouse space for efficient storage of products.
- Maintained stock levels in accordance with company policies.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Provided assistance in loading and unloading containers from ships and trains.
- Processed returns of defective merchandise as required.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Packed boxes and stock using organizational guidelines.
Education
High School Diploma -
Palmetto High School
Palmetto, FLSkills
- Technical Troubleshooting
- Sales Reporting
- Customer Support
- Records Management
- Paperwork Processing
- Customer Service
- Quality Control
- Warehouse Operations
- Warehouse Organization
Languages
Spanish
Professional
Timeline
HVAC Representative
Unique Services Group
10.2023 - Current
HVAC Technician
AC Warehouse
01.2018 - 10.2023
Restaurant Manager
Alvarez Mexican Restaurant
01.2013 - 01.2018
Warehouse Worker
Tropitone Furniture Company
01.2013 - 01.2016
High School Diploma -
Palmetto High School