Ricardo Arzate
Santa Ana,CA
Summary
Dynamic customer service representative with a track record of providing exceptional support and active listening. Known for resolving conflicts efficiently and maintaining organized operations to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Representative
Freeway Insurance
Orange, CA
10.2019 - Current
- Assisted customers in selecting appropriate insurance coverage options.
- Handled customer inquiries regarding policy details and claims processes.
- Educated customers about policy features and benefits effectively.
- Provided quotes on various types of insurance policies.
- Processed new policy applications and updated existing policy documents.
Customer Service
Public Storage
Santa Ana, California
10.2018 - 09.2019
- Wrapped finished products for sale or storage purposes.
- Responded promptly to customer inquiries regarding storage solutions.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed daily store operations.
- Conducted regular store audits to ensure compliance with policies.
- Analyzed sales trends to inform product selection and promotions.
Cashier
TacoBell
Fountain Valley, California
02.2018 - 09.2018
- Assisted with inventory management and product restocking.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Cashier
Mc Donolds
Newport Beach, CA
05.2017 - 02.2018
- Processed customer transactions efficiently and accurately.
- Provided friendly customer service to enhance guest experiences.
- Handled cash and operated point-of-sale systems.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained cleanliness and organization of the work area.
Education
High School Diploma -
Santa Ana High School
Santa Ana05-2019
Skills
- Store operations
- Retail sales techniques
- Effective communication
- Conflict resolution
- Active listening
- Team collaboration
- Organization
- Multitasking capacity
Timeline
Insurance Customer Service Representative
Freeway Insurance
10.2019 - Current
Customer Service
Public Storage
10.2018 - 09.2019
Cashier
TacoBell
02.2018 - 09.2018
Cashier
Mc Donolds
05.2017 - 02.2018
High School Diploma -
Santa Ana High School