Ricardo Barrera Jr
Sachse
Summary
Adaptable professional with a background in surveillance and customer service. Known for effective communication and problem-solving skills, contributing to improved security measures and customer satisfaction. Seeking to leverage experience in a dynamic security environment.
Overview
5
5
years of professional experience
Work History
Surveillance Operator
3rd Eye Surveillance Systems
Richardson
06.2023 - 02.2026
- Monitored surveillance feeds for security breaches and suspicious activities.
- Trained new operators on surveillance protocols and equipment usage to ensure compliance with security standards.
- Assisted in developing surveillance procedures to strengthen overall security measures.
- Documented incidents and prepared detailed reports to inform management decisions.
Customer Service Representative
Cricket Wireless
Sachse
01.2023 - 08.2024
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product inquiries and service activations, enhancing customer satisfaction and loyalty.
- Answered customer inquiries, providing accurate information on products and services to facilitate informed purchasing decisions.
- Educated customers on wireless plans and device features.
- Processed customer transactions using point-of-sale systems efficiently.
- Collaborated with team members to identify and implement strategies that enhanced overall service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Champion Security
Richardson
01.2021 - 12.2023
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits to prevent unauthorized access and ensure safety compliance.
- Monitored surveillance cameras and responded to suspicious activity.
- Logged daily activities and incidents for management review, ensuring accurate tracking of events.
Education
High School Diploma -
Elkins High School
Missouri City, TX06-2007
Criminology
Collin County Community College
Plano, TXSkills
- Monitoring systems
- Incident reporting
- Surveillance documentation
- Incident response
- Customer interaction
- Team collaboration
- Problem-solving
- Adaptability under pressure
- Effective communication
Timeline
Surveillance Operator
3rd Eye Surveillance Systems
06.2023 - 02.2026
Customer Service Representative
Cricket Wireless
01.2023 - 08.2024
Customer Service Representative
Champion Security
01.2021 - 12.2023
High School Diploma -
Elkins High School
Criminology
Collin County Community College