Ricardo Barrow
San Antonio,TX
Summary
Service Supervisor experienced in recruiting, interviewing, and training employees. Achieved enhanced customer satisfaction and operational efficiency through effective team management and streamlined processes. Focused on conflict resolution, process improvement, and staff development to drive team productivity and elevate customer experiences.
Overview
9
9
years of post-secondary education
43
43
years of professional experience
Work History
Service Supervisor
Damiani's Comfort Design
San Antonio, Texas
02.2026 - Current
- Supervised daily service operations and ensured team adherence to quality standards.
- Supervised a team of employees and delegated duties and responsibilities to each member.
- Trained staff on customer service techniques and product knowledge for improved interactions.
- Supervised a team of employees and delegated duties and responsibilities to each member.
- Performed regular inspections of work areas to identify potential safety hazards.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
Field Operations Manager
Magic Touch Mechanical / The Fireplace
Mesa, AZ
02.2009 - 01.2026
- Coordinated field operations for HVAC installation and maintenance projects.
- Scheduled and dispatched service technicians, ensuring timely customer support.
- Oversaw quality control processes to ensure compliance with industry standards.
- Oversaw quality control processes, maintaining compliance with industry standards.
- Managed relationships with vendors providing goods or services used by the company's field operations team.
- Resolved customer complaints related to products or services delivered by the company's field operations team.
- Resolved customer complaints, enhancing satisfaction with field operations services.
- Implemented campaigns and promotions to help develop goods and services.
Install Manager
Goettl Air Conditioning Phoenix
Phoenix, Arizona
06.2004 - 11.2008
- Managed inventory of tools and equipment to ensure availability for installations.
- Monitored user feedback and addressed any complaints or suggestions regarding system installations.
- Responded promptly to client inquiries concerning their newly installed software systems.
- Created comprehensive documentation outlining step-by-step instructions for installets on how to install various types of air conditioning systems.
- Performed periodic maintenance tasks such as patching, upgrading, and testing on installed software systems.
- Created comprehensive documentation outlining step-by-step instructions for installers on how to install various types of air conditioning systems.
- Oversaw installation processes for new software systems. and implementation of new software systems for clients.
- Analyzed the customer's current air conditioner before installing a new system to identify potential risks or conflicts that may arise during the process.
Installer
Service America
Tucson, Arizona
05.2000 - 09.2004
- Collaborated with team members to ensure efficient installation processes.
- Diagnosed issues with appliances and provided timely repairs.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Verified installation site health and reported blockages and structural issues according to standardized protocols.
- Ensured compliance with all relevant security protocols during the installation process.
- Created detailed documentation of installation instructions for future reference purposes.
- Developed strategies to improve system performance and reliability by making recommendations regarding upgrades or changes in design specifications.
- Upgraded systems with new software applications and operating systems.
- Installed and configured hardware components, such as processors, memory modules, hard drives, motherboards, video cards and sound cards.
- Installed various types of flooring, ensuring precise alignment and securing materials properly.
- Assembled and mounted electronic equipment following technical guidelines and safety standards.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Executed detailed site assessments to determine optimal installation methods and materials needed.
- Coordinated with project managers and other tradespeople to ensure timely project completion.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Took measurements and evaluated dimensions of the surrounding area to correctly install new equipment.
- Completed work orders accurately, repair logs and maintenance plans to document work completed.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Communicated with distributors to acquire necessary equipment for projects.
- Performed tests to verify functionality on newly installed equipment to confirm proper functionality.
- Relayed important safety guidelines to clients to achieve a thorough understanding of new equipment.
- Kept records of parts and equipment used in projects to update inventory.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Replaced defective hardware components when needed.
- Tested installed hardware and software to ensure proper functioning.
- Removed systems and fixtures to prepare for replacements.
- Provided exceptional customer experiences to service recipients.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Wire equipment while following safe electrical procedures to eliminate risk.
- Maintained records of installations, repairs, maintenance and tests performed on computer systems.
- Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Enhanced product functionality through careful calibration and adjustments during installation.
- Promoted additional services and products to clients, contributing to business growth.
- Adhered to local building codes and safety regulations in all installation activities.
- Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
HVAC-R INSTALLER
Russett Southwest
Tucson
03.1995 - 05.2000
- Collaborated with team members to ensure project timelines were met efficiently.
- Conducted thorough inspections of installations for quality assurance and compliance.
- Trained new staff on installation techniques and safety protocols effectively.
- Analyzed blueprints to determine proper installation procedures for various projects.
- Implemented best practices for maintaining a clean and organized work environment.
- Followed building standards and codes during unit installation.
- Performed troubleshooting to diagnose and resolve system issues.
- Provided exceptional customer experiences to service recipients.
- Replaced defective hardware components to restore device functionality.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Tested installed hardware and software to ensure proper functioning.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Verified installation site health and reported blockages and structural issues according to standardized protocols.
- Maintained records of installations, repairs, maintenance and tests performed on computer systems.
- Provided training sessions for end-users on how to use newly installed applications.
- Ensured compliance with all relevant security protocols during the installation process.
- Created detailed documentation of installation instructions for future reference purposes.
- Developed strategies to improve system performance and reliability by making recommendations regarding upgrades or changes in design specifications.
- Upgraded systems with new software applications and operating systems.
- Installed and configured hardware components, such as processors, memory modules, hard drives, motherboards, video cards and sound cards.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Enhanced product functionality through careful calibration and adjustments during installation.
- Installed various types of flooring, ensuring precise alignment and securing materials properly.
- Promoted additional services to clients, enhancing overall sales opportunities.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Assembled and mounted electronic equipment following technical guidelines and safety standards.
- Executed site assessments to identify best installation methods and required materials.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Adhered to local building codes and safety regulations in all installation activities.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Coordinated with project managers and other tradespeople to ensure timely project completion.
- Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Installed new components or replaced defective parts to restore functionality.
- Took measurements and evaluated dimensions of the surrounding area to correctly install new machinery.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Communicated with distributors to acquire necessary equipment for projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Relayed important safety guidelines to clients to achieve a thorough understanding of new equipment.
- Conducted routine inspections of equipment to identify maintenance needs.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Active Duty Soldier
US Army
09.1983 - 05.1995
- Trained soldiers in combat tactics and operational procedures.
- Collaborated with team members to execute strategic missions effectively.
- Coordinated training exercises to enhance unit readiness and performance.
- Coordinated logistics for troop movements and supply distribution to ensure mission readiness.
- Developed plans to optimize resource allocation during operations.
- Developed resource allocation plans to enhance operational effectiveness during missions.
- Conducted routine inspections of equipment for safety and readiness.
- Managed inventory control of supplies and equipment.
- Organized and coordinated equipment for field operations to support successful mission execution.
Education
Service Systems Company Level Trainer - Service Systems
NextStar Service Network
Minneapolis, MN 09.2015 - 03.2023
Associate of Science - Building Management Air Conditioning
Northern Arizona University
Flagstaff, AZ 04.1988 - 07.1989
Sunnyside High School
Tucson, ArizonaAssociate of Science -
Northern Arizona University
Flagstaff, AZSkills
- HVAC troubleshooting
- Quality control
- Service operations
- Work scheduling
- Vendor management
- Customer complaint resolution
- Team supervision
- Task delegation
- Staff training
- Sales support
- Leadership development
- Employee engagement
- Customer communication
- Verbal and written communication
- Creative problem solving
- Policy enforcement
- Composed demeanor
Timeline
Service Supervisor
Damiani's Comfort Design
02.2026 - Current
Service Systems Company Level Trainer - Service Systems
NextStar Service Network
09.2015 - 03.2023
Field Operations Manager
Magic Touch Mechanical / The Fireplace
02.2009 - 01.2026
Install Manager
Goettl Air Conditioning Phoenix
06.2004 - 11.2008
Installer
Service America
05.2000 - 09.2004
HVAC-R INSTALLER
Russett Southwest
03.1995 - 05.2000
Associate of Science - Building Management Air Conditioning
Northern Arizona University
04.1988 - 07.1989
Active Duty Soldier
US Army
09.1983 - 05.1995
Sunnyside High School
Associate of Science -
Northern Arizona University