RICARDO BEDOLLA-RAMIREZ
Firehouse Subs
Hesperia,CA
2
Languages
5
years of professional experience
Shift Lead coordinating 2–4 coworkers through front-line service, food prep, and closing duties in a fast-paced restaurant setting. Leads coworkers through busy shifts, keeps food safety procedures on pace, and places grocery and produce orders to support daily operations. Builds a welcoming customer experience while covering flexible schedules and extra shifts to meet business needs.
Work History
Shift Lead
1 Year 8 Months- Ensured to maintain a friendly and inviting personality when interacting with customers.
- Adapted schedules and took on extra shifts to support operational demands.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Supervised team of crew members, ensuring adherence to operational standards and best practices.
- Trained new employees on customer service protocols and food preparation procedures.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
Optical Technician
2 Years 2 Months- Managed multiple priorities and tasks simultaneously, ensuring timely completion of assignments.
- Conducted regular maintenance checks on optical machinery to ensure consistent operational functionality.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround time for orders.
- Collaborated with team members to communicate effectively and apply critical thinking to meet production goals.
- Maintained a clean and organized workstation to ensure safe working conditions around heavy machinery.
- Calibrated and adjusted optical instruments to ensure precise measurements and optimal performance.
- Assisted in the assembly of eyewear, maintaining high standards of quality control throughout the process.
General Merchandise Associate
1 Year 5 Months- Balanced multiple responsibilities during peak times while delivering exceptional customer service
- Assisted customers in selecting merchandise by presenting tailored product options to meet specific needs.
- Restocked and organized merchandise in various departments.
- Managed inventory levels to ensure product availability and prevent stockouts.
- Assisted customers with product selection, enhancing overall shopping experience.
- Developed strong relationships with regular clientele which led to increased loyalty towards our general merchandise offerings.
Education
Associates - History, Liberal Arts
Skills
Customer service
Effective communication
Time management
Attention to detail
Organized
Shift supervision
Food safety procedures
Inventory ordering
Team leadership
Quality control
Cash handling
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Shift Lead
Firehouse Subs
12.2024 - CurrentRead More
Optical Technician
Bartley Optical Sales
10.2022 - 12.2024Read More
General Merchandise Associate
Target
05.2021 - 10.2022Read More
Victor Valley College
Associates from History, Liberal Arts
Read More