Ricardo Bedoy
Tolleson,Arizona
Summary
Results-driven professional with expertise in process improvement leadership, transportation services, operational enhancements, and customer service. Skilled in formulating and implementing strategic efforts and cost-effective plans to drive cost reduction, productivity, and high-quality service delivery. Proficient in Microsoft Office Suite and Windows operating systems.
Overview
14
14
years of professional experience
Work History
Addition Role
COMTRANS
Phoenix, AZ
12.2023 - 05.2024
- Managed school transportation for more than 150 special needs students across multiple routes
- Collaborate with school districts' contract management
Dispatch Operations Manager
COMTRANS
PHOENIX, AZ
01.2012 - 05.2024
- Manage scheduling, data entry, dispatching for Arizona and Portland
- Efficiently address scheduling challenges
- Lead weekly staff meetings consistently
- Conducted extensive root cause analysis for better performance review.
- Led team initiatives to sustain strong staff performance
- Optimized quality service delivery for both internal and external clients
- Developed software tools to enhance dispatch operations
- Participated in creating the company's data gathering framework
- Oversee contracts and boost acquisition volume
Schools Program Supervisor
01.2010 - 01.2012
- Supervised 90 drivers, ensuring adherence to systems and policies
- Provided exceptional support in quality service and risk management
Education
Masters in Business Administration -
University of Phoenix
Phoenix, AZ06-2015
Skills
- Root Cause Analysis
- Customer Relations
- Quality Assurance
- Process Improvements, Staff Training
- Operations Management
- Budgeting and forecasting
- Logistics Management
- Scheduling Coordination
- Route Planning
- Budgeting and financial management
- Fleet maintenance
- Workflow Planning
- Employee time records
- Phone dispatch
- Daily reports
- Strong leadership
- Customer Communication
- Route planning expertise
- Labor cost control
Volunteer Experience
Phoenix Zoo Walk for Autism, ComTrans Shuttle Coordinator, 2010, 2015
Timeline
Addition Role
COMTRANS
12.2023 - 05.2024
Dispatch Operations Manager
COMTRANS
01.2012 - 05.2024
Schools Program Supervisor
01.2010 - 01.2012
Masters in Business Administration -
University of Phoenix
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