Ricardo Briones
San Antonio
Summary
Dynamic customer service professional with a proven track record at The Walt Disney Company, excelling in problem-solving and communication. Recognized for enhancing viewer satisfaction through empathetic interactions and effective conflict resolution. Skilled in multitasking and fostering teamwork, consistently delivering exceptional service that drives loyalty and engagement.
Overview
12
12
years of professional experience
Work History
Viewer Experience Advocate (VXA)
The Walt Disney Company
09.2020 - Current
- Developed strong relationships with customers by consistently delivering exceptional service while meeting their unique needs.
- Adapted communication style according to individual preferences of each viewer while maintaining a consistent, professional tone.
- Enhanced customer satisfaction by promptly addressing and resolving viewer inquiries and concerns.
- Demonstrated empathy when interacting with viewers, using active listening skills to understand their concerns fully before offering solutions.
- Educated viewers on product features and usage tips, maximizing their enjoyment of the content offered by the platform.
- Contributed to team success by actively participating in trainings, meetings, and sharing feedback on processes.
Customer Service Representative
Time Warner Cable
01.2014 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mac Arthur High School
San Antonio, TX06-2004
Skills
- Patience and composure
- Customer service expertise
- Exceptional communication
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking
- Customer service excellence
Timeline
Viewer Experience Advocate (VXA)
The Walt Disney Company
09.2020 - Current
Customer Service Representative
Time Warner Cable
01.2014 - 06.2019
High School Diploma -
Mac Arthur High School
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