Ricardo Casanova
La Joya
Summary
Dynamic professional with over 20 years of safe driving experience and a proven track record at Tejas Equipment Rentals. Exceptional customer service and decision-making skills led to high satisfaction levels. Adept at data entry and proactive problem-solving, ensuring timely deliveries and fostering strong client relationships. Committed to operational efficiency and safety.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
9
9
years of professional experience
Work History
Dispatcher/Retail Sales Associate
Tejas Equipment Rentals
07.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Great customer relationship and understanding what they need in good time scheduling
- I prioritize strong communication with both customers and drivers to proactively address customers need.
- I make it a priority to understand and meet customers needs.
- I focus on building strong customer relationships that led to high levels of satisfaction and loyalty.
- I value punctuality and that is why i am very punctual on work time and deliveries.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Professional Driver
L & R Freight L.L.C.
08.2022 - 06.2023
- Maintain safe driving history with no critical incidents over 20 years timeframe .
- Plan and executed efficient routes to optimize time and fuel costs.
- Preformed pre-trip inspections, check and reported problems to supervisor.
- Delivered goods and services to customers on time and in excellent conditions.
- Secured merchandise, avoiding damages during transportation.
- Inspected vehicles for cleanliness and checked fuel and oil level prior to departure.
- Kept all logs of all deliveries and trips.
- Maintain safe driving history with no critical incidents over the year timeframe.
- Documented customer service issues, expenses, mileage and other key information.
- Collected produce or dry freight and correctly secured load in order to uphold safety standard and reduce damages
Professional Driver
The Toy Trucking
02.2016 - 08.2022
- Improved customer satisfaction by providing timely and efficient transportation services.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced overall road safety by participating in ongoing defensive driver education courses.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Maximized fuel economy through careful monitoring of speed limits and employing conservative acceleration techniques.
- Updated records with mileage, times, and expenses.
Education
High School Diploma -
La Joya HIgh School
La Joya, TX05-1996
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher/Retail Sales Associate
Tejas Equipment Rentals
07.2023 - Current
Professional Driver
L & R Freight L.L.C.
08.2022 - 06.2023
Professional Driver
The Toy Trucking
02.2016 - 08.2022
High School Diploma -
La Joya HIgh School
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